Loan Maintenance Clerk I

Alpine Bank; Rifle (CO); Hybrid; USD 24,000 - 31,000; Full time

Job summary

Alpine Bank in Colorado is seeking an entry-level Loan Maintenance Clerk I who will work under close supervision to monitor reports, assist the front line with error resolution, and perform necessary maintenance in the loan system to support accurate processing and timely payments.

Responsibilities include monitoring ACH/AFT emails, processing payoff requests, resolving system errors in Xperience/Silverlake, verifying accounts with customer authorization, and supporting colleagues on special

Qualifications

• High School Diploma or GED required; accounting/bookkeeping coursework preferred.
• Two years bookkeeping or loan administration experience preferred.
• Valid Colorado driver's license or ability to obtain one.

Responsibilities

• Monitors ACH/AFT emails and payments.
• Processes loan payoff requests.
• Resolves errors and maintains loan system in Xperience.
• Performs account verifications with customer authorization.
• Handles front-line inquiries about loan information.
• Assists with special projects as needed.
• Maintains regular on-site attendance.
• Performs other duties as assigned.

Skills

Loan process knowledge

Bookkeeping

Detail orientation

MS Word/Excel basics

Communication skills

Banking compliance

Team player

Confidentiality

Education

High School Diploma or GED

Accounting/Bookkeeping courses

Colorado driver’s license

Tools

Xperience/Silverlake

Microsoft Word

Excel

Adobe Pro

Job description

General Purpose

The Loan Maintenance Clerk I is the entry level position in the Loan Maintenance Clerk series. The Loan Maintenance Clerk I, with close supervision, is responsible for monitoring various reports and assists the front line with error resolution and automatic payment setup by completing the necessary maintenance on the loan system.

Essential Duties/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitors the Loan Maintenance electronic mail inbox for Automated Clearing House (ACH) and Automated Funds Transfer (AFT) payments.
• Processes loan payoff requests.
• Works through resolutions to identify errors and completes the necessary maintenance to correct the loan system in Xperience.
• Completes Account Verifications upon receipt, with proper authorization from customer.
• Complies with all bank regulations, policies and procedures.
• Answers incoming calls from front-line staff concerning loan information.
• Assists with special projects as assigned and/or time allows.
• Regular and reliable on-site attendance is required as an essential function of this position.
• Performs other duties as assigned.

Employees are held accountable for all duties of this job.

Job Qualifications

Knowledge, Skills, and Ability:

• General knowledge of the entire Alpine Bank loan process, compliance and approval requirements.
• Background knowledge of bookkeeping and General Ledger.
• Strong detail orientation, multi-tasking skills and organizational skills enabling the individual to work accurately at a fast pace.
• General knowledge in computer applications such as Xperience/Silverlake and basic use of Microsoft Word, Excel and Adobe Pro.
• Ability to communicate information in a clear and concise manner to be able to work closely with front-line staff, lending officers and title companies.
• Skill and ability to respond promptly to customer needs.
• Basic understanding and application of banking compliance regulations.
• Demonstrates the ability to work as a team player, through reliability, productivity and collaboration.
• Ability to adhere to confidentiality practices and guidelines.

Education or Formal Training:

• High School Diploma or General Education Diploma (GED) equivalent required.
• Additional college classes in Accounting, Bookkeeping, Finance, or similar, preferred.
• Possession of, or ability to obtain, a valid State of Colorado Driver's License is required.

Experience:

• A minimum of two (2) years working as a bookkeeper using the General Ledger; or in a Loan Administration, Credit Analyst or Loan Maintenance department at a financial institution, preferred.
• An equivalent combination of education and experience may be substituted on a year-to-year basis.

Working Conditions

Working Environment:

This job operates in a professional office environment, that may have a hybrid schedule to include remote work and in office but can change at any time. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Minimal driving may be required for branch visits and in-person meetings.

Physical Activities:

These are representative of those which must be met to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required; it would require the ability to reach for and lift files, open filing cabinets and bend or stand on a stool as necessary. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee may have to lift up to 25 pounds.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Starting Rate of Pay is from $17.50 to $22.50 per hour, depending on experience.

Position anticipated to close November 30, 2026, or until filled.

For an overview of our employee benefits please visit: Alpine Bank Careers Page