Loan Documentation Specialist

Armstrong Bank; Norman (OK); On-site; USD 32,000 - 43,000; Full time

Job summary

Armstrong Bank is seeking a detail-oriented associate to respond to customer inquiries and resolve issues while maintaining a professional image. The role involves preparing loan documentation per underwriting rules and ensuring compliance with applicable laws and policies.

Responsibilities include data entry, updating loan tracking systems, and coordinating documents to cover special loan terms. A valid driver's license and basic customer-service experience are required.

Qualifications

• High School diploma or GED equivalent is required.
• Typically 1–2 years of related work experience.
• Must possess and maintain a valid driver's license.

Responsibilities

• Interact with customers by phone or electronically to respond to inquiries and resolve issues.
• Enter loan information into the database or log with accuracy.
• Prepare loan documentation in line with underwriting guidelines and policies.
• Coordinate special documents to meet unusual loan terms and legal requirements.
• Ensure title issues are resolved and loans are properly recorded.
• Update tracking systems and document variations to loan files.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Communication

Education

High School diploma or GED

Job description

Armstrong Bank is seeking a detail-oriented associate to respond to customer inquiries and resolve issues while maintaining a professional image. The role involves preparing loan documentation per underwriting rules and ensuring compliance with applicable laws and policies.

Responsibilities include data entry, updating loan tracking systems, and coordinating documents to cover special loan terms. A valid driver's license and basic customer-service experience are required.