Loan Documentation Preparation Specialist II - Arkansas

Socket.dev; Conway (AR); On-site; USD 42,000 - 56,000; Full time

Job summary

Socket.dev is seeking a Loan Documentation Prep Specialist in Conway, AR. The role focuses on pre-screening and preparing loan documentation for various loan types, ensuring accuracy and regulatory compliance.

The specialist verifies customer information prior to CI file uploads and maintains service levels in a production environment. Responsibilities include processing CIP checks, e-signature preparation, and timely responses to lending staff.

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills and 1–2 years of banking experience.
• Experience with Microsoft Office suite (Word, Excel, Outlook)
• Must possess strong communication and documentation skills.
• Ability to work effectively in a team and meet tight schedules.

Responsibilities

• Prescreen and prepare documentation for consumer and commercial loan requests.
• Review and apply holds on loan submissions as needed.
• Perform CIP checks for borrowers and related parties; complete CIP checklist in onBase.
• Prepare packages for e-signatures and upload documents to onBase.
• Respond to lending staff inquiries promptly and professionally.
• Review loan documents for accuracy before releasing to lenders.
• Complete onBase checklists and renewals; participate in training as assigned.

Skills

Alphanumeric Data Entry

Word Processing/Typing

Education

High school diploma or equivalent

Tools

onBase

Job description

GENERAL DESCRIPTION OF POSITION

The Loan Documentation Prep Specialist prescreens and/or prepares loan documentation based on information submitted by lending staff. This position ensures loan documents are accurate and compliant with all state and federal regulatory requirements. The Loan Documentation Prep Specialist is responsible for the CI file verification of customers before loan closing. This position ensures customer information is verified by the lender and is provided for the upload of the CI file to the host system. Provides guidance to Documentation Prep Specialist 1 when applicable. The Loan Documentation Prep Specialist works regularly to maintain service level standards in a production environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Prescreens and prepares documentation for consumer non-real estate, home equity lines of credit, and commercial loan requests.

2. Reviews requests for documentation before determining and applying a hold on the loan submission when applicable.

3. Review CIP information for Borrowers, Guarantors, Beneficial Owners and Controllers, on each new loan, change in terms, business credit card and Capital Express.

4. Completes CIP checklist in onBase.

5. Prepares packages for e-signatures when applicable.

6. Assigns various loan code(s) in the prescreening process to meet regulatory and company reporting requirements.

7. Ensures corrections are made to consumer loan documents as requested by the lender.

8. Perform OFAC checks on Borrowers, Guarantors, Beneficial Owners and Controllers submitted for CIP as applicable.

9. Responds to phone, email, and internal messaging requests and inquiries from lending staff or other departments promptly and professionally.

10. Reviews prepared loan documents for accuracy before releasing information to lenders.

11. Responds to requests and tickets through assigned rotation.

12. Approve specified placeholders in nCino to ensure offload to onBase.

13. Upload documentation as provided by lending staff to onBase.

14. Prepare administrative renewals as requested and complete onBase checklists for each loan before releasing documentation.

15. The ability to work in a constant state of alertness and in a safe manner.

16. Completes required BSA/AML training and other compliance training as assigned.

17. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 3 years related experience and/or training, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence. ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business/company related articles and professional journals; ability to speak effectively before groups of customers or employees.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

CRITICAL THINKING SKILLS

Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

None

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

None

SOFTWARE SKILLS REQUIRED

Advanced: Alphanumeric Data Entry

Intermediate: Word Processing/Typing

Basic: 10-Key, Database, Spreadsheet

RESPONSIBILITY FOR WORK OF OTHERS

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

Supervises a small group (1-3) of employees in the same or lower classification. Assigns and checks work; assists and instructs as required, but performs same work as those supervised, or closely related work, most of the time. Content of the work supervised is of a non-technical nature and does not vary in complexity to any great degree.

Supervises the following departments: None

WORKING CONDITIONS

Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is continuously required to sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear; occasionally required to stand, walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

ADDITIONAL INFORMATION

Required education and/or experience:

-High school diploma or equivalent.
-Excellent customer service skills and one (1) to two (2) years of banking experience.
-Experience with Microsoft Office suite such as Word, Excel, and Outlook a must.
-Experience servicing customer needs in fast-paced environment.
-Must possess strong communication skills and good documentation/organizational skills
-Ability to work effectively in a team environment as well as accomplish work assignments under minimal supervision and tight schedules.