Loan Consultant

LiftFund; Chicago (IL); On-site; USD 52,000 - 68,000; Full time

Job summary

LiftFund seeks a Loan Consultant to support small business owners through the loan application process. You will assemble complete loan packages, analyze documents, and collaborate with cross-functional teams to move from application to closing.

The role emphasizes high-quality service, attention to detail, and a passion for financial inclusion across LiftFund markets. Expect a busy, customer-focused environment with opportunities to educate borrowers.

Qualifications

• Two years of experience in financial analysis, loan processing, or a similar role.
• Strong attention to detail and accuracy in document review and data entry.
• Excellent organizational and time management with the ability to manage multiple tasks.
• Customer-focused mindset with a commitment to providing a positive borrower experience.
• Familiarity with SBA, EDA, or other government-funded loan programs is a plus.

Responsibilities

• Manage an active pipeline of loan applications with high responsiveness to client needs and timelines.
• Review applications for accuracy and completeness, identifying gaps or issues.
• Collect, verify, and package required documentation per policies and underwriting standards.
• Collaborate with BDOs, underwriters, and closers to ensure smooth processing and client experience.
• Conduct loan closings and ensure all disbursement requirements are fulfilled timely.
• Maintain accurate records in CRM and loan management systems.
• Ensure compliance with internal procedures, regulatory requirements, and data privacy standards.
• Report on loan pipeline status, processing timeframes, and production metrics to supervisors.
• Deliver outstanding customer service across multiple channels (phone, email, text, in-person).
• Participate in borrower education initiatives and delinquency management assistance.

Tools

CRM platforms

Job description

Loan Consultant

Summary

TheLoan Consultantplays a critical role in advancingLiftFund’smission by supporting small business owners through the loan application process. This position ensures that entrepreneurs—particularly those lacking access to traditional capital—receive efficient, high-quality service while navigatingLiftFund’slending programs.

The Loan Consultantis responsible forcollecting and analyzing client documents, assembling complete andaccurateloan packages, and collaborating with cross-functional teams to ensure smooth processing from application through closing. With a strong customer service orientation and a keen eye for detail, this role supports business success and promotes financial inclusion acrossLiftFund’smarkets.

Essential Duties and Responsibilities

• Manage an active pipeline of loan applications whilemaintaininghigh responsiveness to client needs and organizational timelines.
• Review incoming applications for accuracy and completeness, proactively identifying potential gaps or issues.
• Collect, verify, and package required documentation according toLiftFund’scredit policies and underwriting standards.
• Collaborate with Business Development Officers (BDOs), underwriters, and closers to ensure seamless loan processing and exceptional client experience.
• Conduct loan closings and ensure that all disbursement requirements are fulfilled accurately andtimely.
• Maintainaccurate, up-to-date records inLiftFund’sCRM and loan management systems.
• Ensure compliance with internal procedures, regulatory requirements, and data privacy standards.
• Regularly report on loan pipeline status, processingtimeframes, and production metrics to supervisors and team members.
• Deliver outstanding customer service across multiple communication channels, including phone, email, text, and in-person interactions.
• Contribute to continuous process improvements that enhance speed, accuracy, and customer satisfaction.
• Participate in borrower support efforts, including business education initiatives and delinquency managementassistance.
• Aim for first-contact resolution when addressing client inquiries or issues.
• Performadditionalduties asassigned to support departmental goals and organizationalmission.

Minimum Qualifications

• High school diploma or equivalent.
• Two (2) years of experience in financial analysis, loan processing, or a similar role.
• Two (2) years of experience using client relationship management (CRM) platforms or loan systems.
• Strong computerproficiency, including Microsoft Office Suite; ability to adopt new systems quickly.
• Exceptional attention to detail and accuracy in document review and data entry.
• Excellent organizational and time management skills with the ability to manage multiple tasks and deadlines.
• Strong communicationskills—written, verbal, and interpersonal—with a focus on active listening and empathy.
• Demonstrated ability to work both independently and collaboratively in a fast-paced environment.
• Customer-first mindset anda commitmentto providing a positive borrower experience.
• Results-driven, accountable, and committed to continuous improvement.
• Familiarity with SBA, EDA, or other government-funded loan programs is a plus.
• Experience in micro or small business lending, loan packaging, or closing preferred.
• Bilingualproficiencyin English and Spanish highly desirable.

Pleasenotethis job description is not designed to cover orcontaina comprehensive listing of activities, duties, or responsibilities that arerequired ofthe employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Travel

No travel is expected for this position.

Position Type, Days and Hours

This is a full-time, exempt position. The days and hours of work aregenerally Mondaythrough Friday, 8:30 am to 5:30 pm, but the schedule may vary based on the needs of the position and the timing of key meetings and events.

Physical Demands

When working on-site, work is performed in a routine office environment. Prolonged sitting and some standing required.Occasionallylift, pull,carryand push items weighing up to twenty-five (25) pounds. This job requires working under stressful conditions to meet deadlines and address unexpected work challenges

LiftFund Inc. is committed to providing equal employment opportunities for all our applicants and employees without regard to age, color, mental or physical disability, gender, gender identity, genetic information, marital status, military status, national origin, pregnancy, race, religion, sexual orientation, veteran status, or any otherprotected characteristic. Also, LiftFund provides reasonable accommodation, and it is committed to engaging in the interactive process.

In accordance with Section 504 of the Rehabilitation Act of 1973 and its implementing regulations, LiftFund Inc. does not discriminate on the basis of disability in admission to, access to, or operation of its programs, services, activities, or employment practices.LiftFund Inc. does not exclude or treat individuals differently because of disability. Reasonable accommodations are available to ensure equal access to all programs and services, including auxiliary aids and services such as qualified interpreters, accessible electronic materials, or alternate formats upon request.