LOAN ASSISTANT MANAGER

Gbcijobs; Pleasant Grove (UT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Job summary

Altabank, a division of Glacier Bank, is seeking a Full-time Loan Assistant Manager for the Grove Creek branch in Pleasant Grove, Utah. You will lead the loan assistant team, ensure accurate loan documentation, and uphold regulatory compliance while delivering excellent service to internal and external stakeholders.

Responsibilities include mentoring staff, monitoring productivity, coordinating audits, and driving process improvements to enhance efficiency and service levels.

Qualifications

• Two to five years of similar or related experience.
• A two-year college degree or equivalent combination of education and experience.
• Extensive knowledge of commercial lending practices and procedures.
• Excellent communication, interpersonal and organizational skills.
• Ability to regularly attend work on time.

Responsibilities

• Lead and mentor the loan assistant team with training and guidance.
• Conduct regular team meetings to set goals and share best practices.
• Monitor productivity and provide feedback.
• Oversee daily loan assistant activities and ensure accuracy.
• Ensure compliance with federal, state, and company regulations.
• Assist with audits and reporting requirements.
• Serve as escalation point for complex inquiries.
• Promote a customer-focused culture within the team.
• Identify inefficiencies and drive process improvements.

Skills

Communication skills

MS Office proficiency

Customer interaction

Punctuality

Adaptability

Education

Two-year college degree

Job description

About The Role

Altabank, Division of Glacier Bank, is looking for a Full-time Loan Assistant Manager for our Grove Creek branch.

Position Purpose

The Loan Assistant Manager is responsible for leading and supervising the loan assistant staff at Altabank. This role ensures efficient support for loan officers, accurate loan documentation, and compliance with regulatory requirements. The manager will foster a collaborative environment, drive operational excellence, and maintain high service standards for internal and external stakeholders.

Essential Functions

• Manage and mentor the loan assistant team, providing training and guidance to ensure high performance.
• Conduct regular team meetings to communicate goals, updates, and best practices.
• Monitor individual and team productivity, providing feedback and coaching as needed.
• Oversee daily activities of loan assistants, ensuring timely and accurate completion of tasks.
• Assign workloads and prioritize tasks to meet deadlines and service standards.
• Ensure all loan documentation and processes comply with federal, state, and company regulations.
• Implement and maintain quality assurance standards within the team.
• Assist with audits and reporting requirements.
• Serve as an escalation point for complex inquiries from internal teams and clients.
• Promote a customer-focused culture within the team.
• Identify inefficiencies and recommend process enhancements.
• Support implementation of new technologies and workflows to improve productivity.
• Manage the production of metrics reports and collaborate with key business partners on end to end process improvement.
• Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Complete required bank training courses within assigned time frame(s). It is the individual learner responsibility to ensure that they understand the information given to them in each training. If the learner does not understand the information given they need to reach out to their supervisor for further clarification or additional training.

Additional Responsibilities

• Adhere to Altabank Core Values.
• Keeps management appropriately informed of area activities and of any significant problems.
• Participate in Community Service and Bank sponsored activities that serve and support the mission and values of the Altabank.
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).
• Represent Altabank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Attends and participates in meetings as required.
• Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.
• Duties can change.

Schedule

M-F 8-5

About You

Qualifications

Experience

Two to five years of similar or related experience.

Education

A two-year college degree or completion of a specialized course of study at a business or trade school or equivalent combination of education and experience.

Required Knowledge

Extensive knowledge of commercial lending practices and procedures.

Skills and Abilities

• Good communication, interpersonal and organizational skills
• Must demonstrate mastery level knowledge of common computer skills for Microsoft Office including a working knowledge of Outlook, adequate typing skills, and file organization as it relates to File Explorer and the ability to quickly learn and teach new computer software.
• Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
• Employee must be capable of regular, reliable, and timely attendance.
• Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem-solving skills.

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.