SENIOR MANAGER OF LENDING OPERATIONS

Altabank; Pleasant Grove (UT); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) and Profit-Sharing plans

Job summary

Altabank, Division of Glacier Bank, seeks a Senior Manager of Lending Operations at Grove Creek Service Center to lead loan documentation, closing, servicing, construction draws, and related operational processes.

You will drive improvements, oversee audits and remediation, and develop staff while partnering with leadership across compliance, credit, retail, and other bank departments to ensure accurate workflows and timely resolutions.

Qualifications

• Experience leading Lending Operations or similar bank function.
• Ability to develop staff and manage performance.
• Strong coordination across multiple departments and regulatory requirements.

Responsibilities

• Oversees Lending Operations functions including loan documentation, closing, servicing, construction draw, and related activities.
• Provides day-to-day leadership to managers and staff; resolves escalated issues and prioritizes work.
• Coordinates with lending leadership, compliance, credit, retail and other departments to maintain sound processes and implement updates.
• Supports internal/external audit responses, regulatory reviews, and remediation activities.
• Monitors performance, service levels, quality trends, and workload; proposes efficiency improvements.
• Maintains employee files, conducts performance reviews, onboarding, and escalated personnel matters; approves PTO for reports.
• Manages direct reports to maximize productivity, coaching, training, and ensuring regulatory compliance.
• Maintains awareness of regulatory requirements and bank policies relevant to Lending Operations.
• Supports regulatory reporting and lending compliance responsibilities as assigned.
• Completes required bank training; seeks clarification when needed.
• Adheres to Altabank Core Values.

Skills

Communication

Staff management

Training & development

Problem solving

Organizational skills

Performance reviews

Documentation

Education

College degree or equivalent

Advanced degree preferred

Tools

Microsoft Office

Job description

About The Role

Altabank, Division of Glacier Bank, is looking for a Full-time Senior Manager of Lending Operations for our Grove Creek Serice Center.

Role:

Manages and supports key functions within the Lending Operations Department under the direction of the Chief Operations Officer. Provides leadership and oversight for loan documentation, loan closing, loan servicing, construction draw, and related operational processes. Works closely with department managers, lending leadership, compliance, credit, and other bank partners to ensure efficient workflows, consistent procedures, timely issue resolution, and strong service to internal and external customers. Supports implementation of process improvements, regulatory and audit remediation, training, employee development, and operational reporting. Responsible for the management, performance, coaching, and development of assigned direct reports.

DUTIES AND RESPONSIBILITIES:

• Oversees assigned Lending Operations functions, including loan documentation, loan closing, loan servicing, construction draw, and related operational support activities.
• Provides day-to-day leadership to department managers and staff by helping resolve escalated issues, prioritizing work, supporting consistent communication, and ensuring operational needs are addressed timely and effectively.
• Coordinates with lending leadership, compliance, credit, retail, other bank departments, and corporate departments to maintain sound processes, implement procedure updates, support new initiatives, and promote consistency across lending operations.
• Supports internal and external audit responses, regulatory reviews, procedure updates, and remediation activities related to Lending Operations.
• Monitors operational performance, service levels, quality trends, exception activity, and workload needs; recommends improvements to strengthen efficiency, accuracy, accountability, and customer service.
• Maintains employee files, writes performance reviews, conducts periodic one-on-ones, supports employee onboarding, and works with department managers and bank leaders on escalated employee matters as necessary. Approves time off requests for assigned direct reports.
• Manages direct reports to maximize productivity, efficiency, and employee development, including hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, and ensuring compliance with regulatory requirements and organizational mission, values, policies, and work rules. Appraises performance and provides recommendations for compensation, promotion, and termination, as appropriate.
• Maintains awareness of regulatory requirements and bank policies applicable to Lending Operations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Supports regulatory reporting and related operational processes, including HMDA, CRA, Adverse Action, and other lending compliance responsibilities as assigned.
• Completes required bank training courses within assigned time frame(s). It is the individual learner responsibility to ensure they understand the information provided in each training. If the learner does not understand the information given, they need to reach out to their supervisor for further clarification or additional training.
• Adhere to Altabank Core Values.

• Keeps management appropriately informed of area activities and of any significant problems.
• Participate in Community Service and Bank sponsored activities that serve and support the mission and values of the Altabank.
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).
• Represent Altabank in a professional manner which includes a professional image, confidentiality, a positive "can-do" attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Attends and participates in meetings as required.
• Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.
• Duties subject to change.

SCHEDULE: M-F 8-5

About You

QUALIFICATIONS:

At least ten years similar or related experience.

Education

A college degree or equivalent combination of education and experience.

Required Knowledge:

• Advanced degree preferred

Skills and Abilities:

• Must demonstrate mastery level knowledge of common computer skills for Microsoft Office including a working knowledge of Outlook, adequate typing skills, and file organization.
• Must display a high level of initiative and resourcefulness in resolving employee issues.
• Must demonstrate a superior level of skill in communicating effectively and efficiently within all levels of the organization.
• Must exhibit an ability to manage staff, priorities, and schedules.
• Must use motivational skills to mentor, inspire, and motivate others to perform their best.
• Must have superior organizational skills and an ability to work within the bank's organizational structure.
• Must demonstrate an ability to create training plans, materials, and perform training as needed.
• Must exhibit advanced skill in writing for performance reviews and employee files as well as for training materials and electronic communication.

What We Offer

COMPENSATION & BENEFITS:

Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part Time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible