Loan Assistant

United Bank NWA; Rogers (AR); On-site; USD 40,000 - 60,000; Full time

Job summary

United Bank NWA in Rogers, AR seeks a Loan Assistant to support daily loan processing, close preparation, and customer service.

Responsibilities include assisting loan officers, gathering documents, preparing closing packages, ensuring CIP compliance, and coordinating with title companies.

A high school diploma is required; 1 year in banking/finance preferred; strong computer skills and attention to detail are essential.

Qualifications

• Strong computer skills and proficiency in MS Office.
• Familiarity with federal and state banking regulations.
• Attention to detail in a fast-paced environment.
• Ability to multi-task and meet deadlines.
• Excellent customer service and communication skills.

Responsibilities

• Assist loan officers with processing commercial and consumer loans; gather documents and prepare closing packages.
• Ensure CIP procedures are followed and data is documented.
• Order appraisals and title work; coordinate with title companies and ensure accurate disclosures.
• Review loan documents for accuracy before closing; ensure proper execution of documents.
• Coordinate loan closings and return documents to the Bank; complete HMDA data when required.
• Monitor reports and assist with account and loan maintenance tasks.

Skills

MS Office

Regulatory compliance

Attention to detail

Multi-tasking

Customer service

Teamwork

Communication

Organization

Education

High school diploma or equivalent

Some college preferred

Tools

Core banking systems

Job description

Job Details: Job Location: Rogers - Rogers, AR 72756, Summary: Responsible for duties associated with the daily flow of work and information necessary in preparing loans for closing and in assisting customers. Ensure compliance regulations are met and organization policies and procedures are followed. Ensure the accuracy and completeness of loan files.

Duties:

• Assist loan officer(s) with the processing of commercial and consumer loans, ensuring compliance in all areas. Gather documents and complete all necessary forms and checklists to prepare loan closing packages, ensuring all required documents are included and all internal processes and procedures are followed.
• Ensure CIP procedures are followed, and files are documented with CIP data.
• Order appraisals and title work; correspond with title companies to ensure accuracy of title commitments, closing disclosures, settlement statements and title policies.
• Review loan documents, including RESPA and Reg Z disclosures for accuracy prior to loan closing.
• Perform loan closings or coordinate closing with title company. Verify that all documents have been properly executed and returned to the Bank after closing.
• Complete HMDA forms and supporting data when required.
• Obtain and review various reports with lenders such as technical exceptions, past due loans, maturing loans, etc.
• Perform transactions for loans, such as loan payments and loan advances. Ensure funds are moved from/to customers accounts properly.
• Register vehicle titles, file UCCs, Mortgages, Assignments and comply with all necessary documentation to ensure proper collateral is in place to protect the loan.
• Monitor Teslar for technical exceptions, contact customers and mail exception letters as necessary.
• Request file maintenance on loan and/or CIF accounts on the core system as necessary.
• Order payoffs from other financial institutions.
• Handle customer service calls ensuring accurate information is provided, as well as providing excellent customer service.
• Assist Loan Operations Manager or Loan Administration Manager with special projects as needed.
• Promote and refer United Bank products and services and further establish business relationships when possible.
• Represent United Bank in a positive and professional manner.
• Perform other duties as assigned.

Qualifications: Skills, Knowledge, Abilities:

• High level of computer skills, including MS Office.
• Working knowledge of federal and state regulations affecting banking functions.
• High level of attention to detail.
• Work well in a fast paced, deadline driven environment.
• Ability to multi-task.
• Show strong initiative.
• Advanced organizational and time management skills.
• Interpersonal skills to communicate with customers, vendors, and colleagues in a courteous and professional manner at all times.
• Strong desire to work in a team environment and support the Bank with a positive attitude.
• Foster a culture consistent with our core values of Do the Right Thing, Respect, Positivity, Innovation, Teamwork and Accountability.

Education:

• High school diploma or equivalent
• Some college preferred

Experience:

• 1 year experience as a commercial loan assistant
• 2 years experience in banking or finance

Certificates, Licenses, Registrations

None

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: In the work environments described below, position requires sitting at desk/workstation and utilizing a computer and telephone for prolonged periods of time, good eye/hand coordination, verbal and written conversation with others, walking, standing, lifting/carrying (up to 20 lbs). Vision abilities required by the job include close vision.

Work Environment: Work will be performed in an office environment. The noise level in the work environment is usually low to moderate.