Commercial Loan Assistant

Security Bank; Tulsa (OK); On-site; USD 42,000 - 56,000; Full time

Job summary

Security Bank in Tulsa, OK seeks an Administrative Assistant to support Commercial Loan Officers. You will manage loan applications, document review, and closing preparations while assisting customers through the financing process.

The role requires coordination with loan processors and account representatives to ensure timely service and accurate processing. Responsibilities include handling questions on payments and loan histories, monitoring exceptions for renewals, and assisting with notary

Qualifications

• Proven strong communication skills and customer service mindset.
• Experience in banking or loan processing is preferred.
• Ability to manage documents and sensitive information securely.

Responsibilities

• Assist Commercial Loan Officers with processing new financing requests.
• Manage loan documents, credit verifications, and closing prep.
• Handle inquiries about payments, loan histories and interest rates.
• Monitor reports and clear outstanding exceptions for loan renewals.
• Support daily review and disposition of commercial overdrafts.
• Coordinate calendars, meetings and notary services as needed.
• Ensure compliance with banking regulations (Reg B, Reg C, Reg Z, etc.).

Skills

Excellent communication

Customer focus

Discretion and decision-making

Multitasking and stress management

Education

High school diploma or equivalent

Job description

Job Details: Job Location: TULSA, OK 74146, Position Type: Full Time, Summary/Objective

This position provides administrative support to one or more Commercial Loan Officer(s) while assisting customers and prospective customers through managing the process of new loans while assisting with the ongoing needs of the customers once the loan is finalized. The Administrative Assistant is responsible for working closely with Loan Processors, Account Representatives as well as other service providers, internal and external, to ensure that the needs of loan customers are handled in a timely and accurate manner.

Principal Duties

1. Assist Commercial Loan Officer with processing of new financing requests for new and existing customers. This is accomplished through managing incoming applications, credit verifications, preparing Commercial Loan Worksheet and Credit Memo for preparation of loan documents, and thorough review of documents prior to closing. The Commercial Loan Assistant is charged with working with customers to obtain all items needed for closing.


2. Fund permanent, interim and revolving financing requests for new and existing loans, ensuring that all necessary documentation, approval, and/or inspections are complete.


3. Assist Commercial Loan Officer with the renewal, extension or rewriting of loans.


4. Answer basic customer inquiries regarding payments, loan histories, interest rates, etc. while complying with disclosure requirements.


5. Monitor Exception Reports, contacting customers as well as insurance and other providers to clear outstanding exceptions. Extra emphasis must be given for customers whose loans are being presented for renewal.


6. Complete projects and special assignments of Commercial Loan Officers; establishing objectives, determining priorities, managing time, gaining cooperation of others, monitoring progress, and problem solving, with the ability to make adjustments to plans to obtain desired result.


7. Assist Commercial Loan Officer with daily review, approval and disposition of commercial overdrafts.


8. Review and respond to incoming phone calls, emails and mails, received either directly or through the Commercial Loan Officer, prioritizing and determining level of necessary response.


9. Support the bank’s strong relationship banking culture through on-going customer contact, quality customer service and superior product knowledge.


10. Act as liaison between Commercial Loan Officer(s), and customers, bank management and other employees while establishing relationships with those representing diverse cultures and backgrounds.


11. Become knowledgeable with and ensure compliance with regulations of governing agencies and industry best practices. These include but are not limited to:
    
    
    
    • Equal Credit Opportunity Act (Reg B)
    
    
    • HMDA (Reg C)
    
    
    • Flood Disaster Protection Act
    
    
    • Truth in Lending (Reg Z)
    
    
    • Unfair, Deceptive and Abusive Acts and Practices (Reg AA)
    
    
    • Fair Credit Reporting Act (Reg V)
    
    
    • RESPA (Reg X)
    
    
    • Bank Secrecy Act / Anti-Money Laundering Act
    
    
    • Privacy Act
    
    
    
    


12. Follow all Bank policies and procedures.

Other Duties

1. Assist all Commercial Loan Officers, and their customers, as may be necessary due to staffing.


2. Establish and maintain Notary Public Commission (at bank expense) and assist customers as needed, honoring the laws that they are bound to by oath and affirmation.


3. Maintain adequate supply of documents needed for customers’ requests for departmental use.


4. Assist Commercial Loan Officer with maintaining calendar and planning meetings and events.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Essential Functions

1. As this is a front-line customer service position, attendance within policy guidelines is essential. Exceptions to this, for medical or other pre-approved absences, should be documented in an individual’s personnel file.


2. A primary function is to communicate with customers, bank employees, and others. Employee must be able to express oneself and exchange accurate information in person, by phone and/or email.


3. Employee must be able to input, retrieve and assess information from computer and other office machinery.


4. Employee will operate computer and other standard office communication devices and productivity machinery.


5. Must be able to stay in a stationary position a minimum of 50% of work hours.

Qualifications: Competencies

1. Excellent Communication Skills Required.


2. Customer/Client Focused.


3. Discretion and decision-making skills are required to plan, prioritize and organize a diverse workload, may be asked to recommend changes in office practices or procedures as necessary.


4. Stress Management & Multitasking Skills Needed. Must be able to work under time constraints, with interruptions, while maintaining composure.

Supervisory Responsibility

This position has no supervisory responsibility.

Work Environment

This job operates in a bank branch office. It is a professional environment.

Position Type and Expected Hours of Work

This is typically a non-exempt full-time position. Hours may fluctuate due to workload and customer needs, however, the normal work week is expected to be 40 hours; between 8:00 a.m. and 6:00 p.m., Monday-Friday.

Reports To

Commercial Loan Officer(s). Although each Commercial Loan Assistant will be assigned to one (or two) Commercial Loan Officers for duties listed within, one Officer will be charged with the scheduling of vacations and training of all assistants. This Officer may also handle minor personnel issues as needed.

Required Education and Experience

1. High school diploma or equivalent.


2. Five years banking with preferred three years loan-related experience. Working knowledge of different commercial financing options is required.

Additional Eligibility Qualifications

1. Must be Bondable.

Security Bank is an equal opportunity employer. This means Security Bank will not discriminate in any of its employment practices on the basis of sex, age, race, color, mental or physical disability, national origin, religion, sexual orientation, marital or veteran’s status, or other legally protected status. All employees have the responsibility to adhere to this policy and to use all efforts to further its implementation.