Loan Admin Assistant

NBT Financial Bank; Grapevine (TX); On-site; USD 37,000 - 55,000; Full time

Job summary

NBT Financial Bank in Grapevine, TX is seeking a detail-oriented Loan Administrative Associate to support loan officers and maintain high-quality customer service. You will handle loan documentation, file management, and communications with title companies and customers in a fast-paced branch environment.

The role requires a high school diploma, basic computer skills, and experience in banking loan operations.

Qualifications

• High school diploma or equivalent.
• Experience in banking with an emphasis on loan operations.
• Computer skills – basic knowledge of Word, Excel and Outlook

Responsibilities

• Performs all administrative duties including answering phone calls, sending emails to clients, performing research and accomplishing various customer service-related duties.
• Full knowledge of consumer, commercial and real estate loans that we offer as well as taking a personal initiative to stay updated on any changes.
• Responsible for assisting customers needing loan information and completing various types of loan applications.
• Must obtain appropriate information to prepare consumer, commercial and real estate loan documents for funding and assist the customer in signing the loan closing documents.
• Responsible for communicating effectively with Title Companies, Insurance Companies, Car Dealerships, Attorneys and Environmental Consulting Firms.
• Performs other related duties as assigned by management.
• Full knowledge and understanding of loan files, title work, appraisals, surveys, insurance and closing documents.Knowledge of construction budgets balancing and processing a plus.
• Basic knowledge of all banking regulations, applicable to the job function, and of all bank policies and procedures, with a willingness to participate in educational opportunities.
• Performs other related duties as assigned by management.

Skills

Loan documentation

Customer service

Communication skills

English proficiency

Organizational skills

Problem solving

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Since its inception in 1973, the shareholders and management of NBT have maintained the same long-term vision for the bank. We are a locally owned, independent community bank that intends on providing prompt, courteous service to our customers, and looks to establish long-term relationships with those we serve.

NBT is a community bank, which means we believe in serving and supporting the markets where we are located. NBT strongly encourages all employees to take an active role in the communities they serve.There will be multiple opportunities throughout the year where NBT will ask for employee volunteers to help at events the bank has sponsored. These are great opportunities for NBT employees to serve our communities, while also spreading NBT’s brand. NBT also has a Community Involvement Program, where employees can earn additional PTO by volunteering at qualified events.

Classification: Non-Exempt

Reports to: Branch President/Regional President

Branch Location: Grapevine

Summary/Objective:

This position performs various types of loan administrative duties for loan officers. This position is responsible for the delivery of high-quality customer service to the customer as needed. This position works directly with all officers of the bank in various capacities, including problem solving.

Primary Responsibilities:

• Increased level of complex loan preparation

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Performs all administrative duties including answering phone calls, sending emails to clients, performing research and accomplishing various customer service-related duties.
• Full knowledge of consumer, commercial and real estate loans that we offer as well as taking a personal initiative to stay updated on any changes. Basic knowledge of all lending regulations applicable to the job function and of all bank policies and procedures, with a willingness to participate in educational opportunities.
• Responsible for assisting customers needing loan information and completing various types of loan applications. Must obtain appropriate information to prepare consumer, commercial and real estate loan documents for funding and assist the customer in signing the loan closing documents.
• Responsible for communicating effectively with Title Companies, Insurance Companies, Car Dealerships, Attorneys and Environmental Consulting Firms. Also, assist the Loan Officers in preparing appraisal requests and environmental report requests.
• Performs other related duties as assigned by management.
• Full knowledge and understanding of loan files, title work, appraisals, surveys, insurance and closing documents.Knowledge of construction budgets balancing and processing a plus.
• Basic knowledge of all banking regulations, applicable to the job function, and of all bank policies and procedures, with a willingness to participate in educational opportunities.
• Performs other related duties as assigned by management.

This position operates in a professional environment in the branch bank lobby. This position routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Qualifications:

• Must have prior knowledge of loan documentation.
• Must have the ability to ensure that appropriate efficiency, accuracy, and customer service is provided to customers to ensure that the bank’s goal of “Exceeding Expectations” is met.
• Must have the ability to demonstrate accuracy and efficiency in a fast-paced environment.
• Must have the ability to maintain a high level of confidentiality.
• Must have the ability to speak, read and write proficiently in English to communicate and interact with customers and bank staff.
• Must be organized to effectively perform the variety of tasks the position requires.
• Must be skilled in communicating with customers and co-workers in courteous and professional manner.
• Must be skilled in effectively listening to customers and making appropriate referrals
• Must have the ability to maintain regular and reliable attendance, and the ability to work flexible hours, including weekends (if needed).
• Must be willing to take initiative to learn new tasks and accept new responsibilities.
• Must quickly grasp and retain the concepts that are foundational to effectively function in this position.
• Must have the ability to make judgments within the scope of authority

Required Education and Experience:

• High school diploma or equivalent.
• Experience in banking with an emphasis on loan operations
• Computer skills – basic knowledge of Word, Excel and Outlook

Physical Demands:

The physical demands described here are representative of those that must be met be an employee to successfully perform the essential functions of this job.

• The employee will frequently sit or stand for extended periods of time and must be able to remain in a stationary position.
• The employee will frequently move about inside the office setting to access office equipment, file cabinets, etc.
• The employee will frequently communicate and interact with bank staff and customers and must be able to exchange accurate information.
• The employee will occasionally be required to move bank/office equipment weighing up to 50 pounds across premises.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employees for this job. Duties, responsibilities and activities may change at any time with or without notice.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex (including pregnancy) age, national origin, disability, genetic information, protected veteran status, or protective hairstyle and any other characteristic protected by federal, state, or local laws.

A disabled individual requiring reasonable accommodation shall not be denied the opportunity due to a disability. The applicant should contact Human Resources if reasonable accommodation is required during the application process at (817-752-2303).

All offers for employment with NBT are contingent upon the candidate having successfully completed a criminal background check. NBT will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal law, including Section 19 of the Federal Deposit Insurance Act.

NBT Financial Bank is an equal opportunity/disability/protected veteran status employer