Load Planner

Jetro Restaurant Depot; New York (NY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer‑M

Paid Time Off (PTO)

6 Company Holidays

Tuition Reimbursement

Voluntary Supplemental Benefits

Job summary

Restaurant Depot is seeking a Load Planner in New York to manage inbound and outbound transportation, track shipments, and support cross-functional teams across operations, buying, carriers and branches. The role focuses on timely, cost-effective product flow and data accuracy across the network.

The Load Planner will monitor shipments, communicate delays, support pricing efforts, and drive improvements in delivery performance. Office-based with weekly work-from-home option based on performance.

Qualifications

• Ability to manage multiple priorities in a high-volume environment.
• Strong written and verbal communication across teams.
• Excellent organizational skills and attention to detail.
• Proficiency in Excel and data analysis.
• Experience with transportation management systems (TMS) preferred.

Responsibilities

• Manage daily inbound and outbound shipments in the TMS with accurate ETAs and warehouse arrival dates.
• Update internal systems with real-time shipment status and transportation data.
• Monitor shipments and communicate delays, missed loads, OS&D issues, and cost impacts to leadership.
• Coordinate with carriers, vendors, operations, buying teams and branches to resolve delivery issues.
• Support lane pricing using bidding tools and assist with RFP processes.
• Negotiate freight rates to balance cost control and service levels.
• Identify systemic issues impacting delivery performance and propose improvements.
• Prioritize workload based on impact and urgency; generate routine reports.

Skills

Multitasking

Excel proficient

Communication

Analytical thinking

Teamwork

Problem solving

Independent work

Tools

TMS

Transportation ops

Job description

Restaurant Depot is the nation’s leading members-only, wholesale cash-and-carry supplier serving independent restaurants, caterers, delis, convenience stores, and other foodservice businesses across 165+ locations in 35 states. Our stores offer bulk quantities of fresh meat, seafood, produce, dairy, frozen foods, grocery items, beverages, paper goods, cleaning supplies, restaurant equipment, and more. Open seven days a week, we are committed to delivering quality products, competitive pricing, and exceptional service to our members.

Job Summary

The Load Planner is responsible for managing inbound & outbound transportation activities to ensure timely, cost-effective product flow across the network. This role supports operational efficiency by tracking shipments, maintaining system accuracy, resolving delays & partnering cross-functionally with operations, buying, carriers & branch teams.

Key Responsibilities

• Manage daily inbound & outbound shipments within the TMS, ensuring accurate tracking of ETAs & estimated warehouse arrival dates
• Maintain & update internal systems with real-time shipment status & transportation data
• Monitor shipments & proactively communicate delays, failed loads, OS&D issues & cost impacts to leadership
• Coordinate with carriers, vendors, operations, buying teams & branch locations to resolve delivery issues
• Support lane pricing by utilizing bidding tools for spot quotes & assisting with RFP processes
• Negotiate freight rates to support cost control while maintaining service expectations
• Identify & address systemic issues impacting delivery performance, including carrier reliability, vendor execution & branch scheduling challenges
• Prioritize workload based on operational impact, shipment urgency & business needs
• Generate & distribute daily, weekly & monthly transportation reports
• Maintain consistent communication across departments to ensure alignment on shipment status & issue resolution

Qualifications

• Ability to manage multiple priorities in a high-volume environment
• Strong communication & interpersonal skills, both written & verbal
• Exceptional attention to detail & organizational skills
• Proficiency in Microsoft Office, with a strong emphasis on Excel
• Strong analytical & problem-solving abilities
• Ability to work independently & as part of a team

Preferred Qualifications

• 1+ year of logistics, transportation or supply chain experience
• Experience working with TMS systems or transportation operations

Work Environment / Expectations

Primarily office-based role with the option to work from home once a week with manager approval based on performance. This role will be supporting transportation & logistics operations. Requires consistent communication with internal teams & external partners in a fast-paced, high-volume environment. Ability to manage shifting priorities & respond to time-sensitive issues is essential.

• 401(k) Retirement Plan with Employer Match
• Paid Time Off (PTO) in accordance with company policy
• Six (6) Paid Company Holidays
• Tuition Reimbursement Program (subject to eligibility & plan guidelines)
• Additional Voluntary Supplemental Benefits (may include life insurance, disability coverage, employee assistance programs & other optional benefits)
• Competitive & Comprehensive Benefits Package Designed to Support You & Your Family
• All benefits are subject to eligibility requirements & plan terms