LOA – HR Shared Services Specialist

Information Consulting Services of Delaware Valley, Inc.; Wilmington (DE); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Information Consulting Services of Delaware Valley, Inc. seeks an LOA – HR Shared Services Specialist to manage leave administration, advise managers and staff on leave processes, and ensure compliance with applicable laws.

The role requires handling sensitive information, collaborating with HR teams, and maintaining high service levels in a fast-paced environment. Hybrid work arrangement supported; ASAP start.

Qualifications

• Bachelor's degree in HR or related field preferred (equivalent experience considered).
• 4+ years LOA administration experience.
• Strong understanding of FMLA, STD, LTD, Workers’ Compensation, and leave laws/compliance.
• Excellent written and verbal communication skills with strong interpersonal abilities.

Responsibilities

• Administer and coordinate LOA, FMLA, STD, LTD and return-to-work activities.
• Provide guidance to managers and employees on leave policies and compliance matters.
• Coordinate FMLA with Workers’ Compensation, STD, LTD, and PTO programs.
• Prepare biweekly payroll disability pay notification reports.
• Review dashboards and reports to monitor service levels and improve processes.

Skills

LOA administration

FMLA & disability knowledge

HR policy guidance

Confidentiality & ethics

Communication skills

Organizational skills

Education

Bachelor's degree in Human Resources or related field

Tools

MS Office Suite

HR case management system

Leave management software

Job description

Opportunities

Title: LOA – HR Shared Services Specialist

Job Details

Location: Wilmington, DE
Work Model: Hybrid – 3 Days Onsite (Tuesday, Wednesday, Thursday) / Remote Monday & Friday
Duration: 6-Month Contract-to-Hire
Start: ASAP
Work Authorization: U.S. Citizens and Green Card Holders Preferred

Overview

Our client is seeking an LOA – HR Shared Services Specialist to support leave administration activities and provide guidance to managers and employees regarding leave-related processes and policies. This individual will play a key role in administering and coordinating Leave of Absence (LOA), FMLA, STD, LTD, and return-to-work activities while ensuring compliance with company policies and employment laws.

The ideal candidate will have strong experience handling sensitive employee matters, excellent communication skills, and a hands‑on understanding of leave laws and HR operations in a fast‑paced environment.

Key Responsibilities

• Administer and coordinate Family & Medical Leave (FMLA), family illness requests, and other leave-related activities for employees
• Provide guidance to managers and employees regarding leave policies, procedures, and compliance matters
• Coordinate FMLA with Workers’ Compensation, Short-Term Disability (STD), Long-Term Disability (LTD), and PTO programs
• Prepare biweekly payroll disability pay notification reports
• Support employees throughout leave processes and advocate for successful return-to-work transitions
• Collaborate with internal HR teams, Centers of Excellence (COEs), and Field HR partners to resolve leave-related matters
• Review daily dashboard metrics to ensure service levels and SLA expectations are met
• Monitor leave trends and provide recommendations to reduce leave frequency/duration and improve return-to-work outcomes
• Generate reports and analytics to support HR strategy and operational decision-making
• Participate in HR and company‑wide initiatives and projects
• Perform additional duties as assigned

Required Qualifications

• Bachelor’s degree in Human Resources or related field preferred (equivalent experience considered)
• 4+ years of Leave of Absence (LOA) administration experience
• Strong understanding of FMLA, STD, LTD, Workers’ Compensation, and leave laws/compliance
• Excellent written and verbal communication skills with strong interpersonal abilities
• Ability to handle highly sensitive and confidential information professionally
• Strong organizational skills with ability to manage multiple priorities simultaneously
• Experience influencing and advising managers on HR policies and procedures
• Proficiency with Microsoft Office Suite
• Experience with HR case management systems or leave management technology preferred