LN Concerts, Client Services Director

Live Nation; Beverly Hills (CA); On-site; USD 88,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Concert tickets

401(k) program with company match

Parental leave and family support

Tuition reimbursement and career dev

Job summary

Live Nation Entertainment is a global leader in live events and VIP Nation seeks a seasoned client-services lead to guide teams on the road and ensure top-tier artist and client satisfaction.

You will build budgets, coordinate with agents, oversee VIP program setup and tour logistics from inception to execution, and manage merchandise, promotions, and fan communications across tours.

Qualifications

• 5–10 years in touring, event, or artist management.
• Experience in VIP packages fulfillment and operations is a plus.
• Strong budgeting, reporting, and large-budget oversight.

Responsibilities

• Build VIP program budgets, descriptions, pricing, and pitches.
• Liaise with agents and managers for VIP details.
• Oversee VIP program setup and tour logistics from start to finish.
• Coordinate ticketing, merchandise creation, and design ideas.
• Hire touring staff and manage payroll.
• Coordinate with artist/management for promotion.
• Review invoices, settlements, and daily rep expenses.

Skills

Budgeting

Project management

Sales proposals

Communication skills

Crisis management

Merchandising planning

Job description

Job Summary:WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

VIP Nation is looking for a highly motivated and organized individual to be a critical part of the client service team in the organization. This individual will be a self-starter and leader, guiding team members on the road to meet and exceed expectations of artist and clients.

WHAT THIS ROLE WILL DO

• Build VIP Program budgets, package descriptions, pricing, pitch decks for agents and managers
• Liaise with agents and managers for all details of the VIP program
• Oversees all aspects of VIP program, set up and tour logistics from inception to execution
• Works with ticketing for package set up on TM/VIPN/Venue Platforms, oversees ticket releases
• Works with project manager/fulfillment for merchandise creation and design ideas
• Hires touring staff, submits payroll for each tour
• Coordinate with touring and artist / management teams for advertising and promotion of VIP packages, including socials and email newsletters
• Oversee fan communication
• Creation and advocacy of general VIP Nation policies as it applies to in-office systems and event execution
• Submits décor, ambience and merchandise deck ideas for approval with management
• Oversees daily rep expenses for proper budgeting
• Evaluate customer service solutions and practices
• Able to manage multiple clients at once in fast paced environment
• Reviews and submits invoices for payment
• Reviews settlements with finance

WHAT THIS PERSON WILL BRING

• 5-10 years of touring, event and/or artist management experience
• Experience managing Live Event Operations; experience in VIP package fulfillment and operations a plus
• Excellent budgeting and project management skills
• Strong reporting and analysis skills as well as overseeing large-scale budgets
• Experience pitching, discussing and executing sales proposals
• Superior communication skills and experience with crisis management
• Proficiency in merchandising and production planning
• Must have valid passport and be available for domestic and international travel

BENEFITS & PERKS

• HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH : 401(k) program with company match, stock reimbursement program
• FAMILY : New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS : Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case‑by‑case basis.

HIRING PRACTICES

The expected compensation for this position is:$88,000.00 USD - $110,000.00 USD** Pay is based on a number of factors including market location, qualifications, skills, and experience. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.