LMS Manager, eLearning Operations

RXinsider LTD.; Bethesda (MD); Hybrid; USD 85,000 - 95,000; Full time

Job summary

ASHP is seeking a Manager, Digital Learning Operations to oversee the online education ecosystem, ensuring accurate, timely delivery of eLearning experiences. You will lead LMS operations, analytics, and cross-functional collaboration with internal teams, partners, and vendors.

The role emphasizes process improvement, website maintenance, and reporting across Personify and LMS platforms. Hybrid work in the Washington, DC area with competitive pay and benefits.

Qualifications

• Requires a degree plus working knowledge of online content management theories.
• 5+ years of experience in learning technology or LMS administration.
• Experience with LMS integrations and API workflows preferred.

Responsibilities

• Interact with teams to support ASHP’s online educational programming.
• Serve on LMS customer support team (email/phone).
• Build and run report requests using both Personify and LMS databases.
• Provide monthly statistics on eLearning products, by team and product line.
• Manage QA processes for all eLearning initiatives.
• Coordinate national meeting setup, sessions in LMS and Personify Transcripts.
• Maintain website pages and site structure across platforms.
• Advise on LMS-Personify integrations and new initiatives.
• Advise on development of new technologies and content authoring systems.
• Assist in creating and structuring online courses in the LMS.
• Manage digital continuing education applications.
• Coordinate with LMS vendors, accrediting bodies, and content partners to troubleshoot issues.

Skills

LMS administration

Data analytics

HTML

API integrations

Cross-functional collaboration

Communication

Problem-solving

Travel readiness

Education

Bachelor's degree in a relevant field

Tools

Personify

MySQL

Captivate

Articulate

Camtasia

Google Analytics

Excel

Job description

ASHP is an award-winning Association with a great mission. ASHP is the largest association of pharmacy professionals in the United States, representing over 65,000 pharmacists ASHP has recently won awards for being a Top Workplace for our work culture which fosters learning, collaboration, and for being inclusive. To learn more about ASHP, visit About ASHP - ASHP.

The Manager, Digital Learning Operations plays a key role in the success of ASHP's online education ecosystem by combining operational leadership, technical expertise, and cross-functional collaboration. Working closely with internal teams, external partners, and technology vendors, the role ensures that digital learning experiences are delivered efficiently and accurately. The position serves as a trusted resource for learning technologies, data insights, and process optimization while helping shape the future of ASHP's educational offerings. Success in this role requires strong analytical thinking, attention to detail, problem-solving skills, and the ability to balance strategic initiatives with day-to-day operational excellence in a fast-paced environment.

This is a hybrid position that requires candidates to live in the Washington, DC area and be present in the downtown Bethesda, Maryland office as needed. At ASHP, we consider skills, experience, and organizational needs in our compensation approach. The salary range for this position is $85,000-$95,000 and ASHP offers a comprehensive benefits plan. This salary range represents a reasonable estimate of the annual salary based on ASHP’s commitment to provide equitable and market-competitive pay. The actual salary offered will take into consideration many factors including but not limited to job-related knowledge, educational background and licenses/certifications, skills and experience, internal pay equity, and other business and organizational needs.

• Interacts with others to facilitate the execution of ASHP’s online educational programming.
• Serves on LMS customer support team (via email and phone).
• Responsible for building and running report requests, utilizing both Personify and LMS databases as sources.
• Provides monthly statistic updates on all eLearning products, broken down by team and product line.
• Manages the quality assurance processes for all eLearning initiatives.
• Manages national meeting setup, including meeting creation and session entries in the LMS, and session entries in Personify Transcripts.
• Manages ongoing maintenance of website pages, including creation of pages and organization of overall site structure.
• Serves as resource for all aspects of the integration between the LMS and Personify, including advising on new initiatives.
• Advises on development and delivery of new technologies through various platforms and content authoring systems.
• Advises with creation and structuring of online courses in the LMS.
• Manages digital continuing education application.
• Interacts with LMS vendors, accrediting bodies, or content partners to troubleshoot issues.
• Travel is anticipated to be in the range 1 to 3 times per year and will be domestic to ASHP’s conferences.
• Performs other duties as assigned.
• Requires a minimum of a degree plus a working knowledge of the theories and principles of a relevant field or discipline in online content management.
• 5 or more years’ of experience in learning technology or LMS administration.
• MySQL or other code writing experience a plus.
• Experience working with an AMS; Personify experience a plus.
• Experience working with online content building tools.
• Working knowledge of HTML required; more advanced knowledge and knowledge of other coding languages a plus.
• Ability to serve on cross-functional teams.
• Ability to work collaboratively with staff to ensure ongoing productive relationships.
• Ability to manage many projects, tasks, and deadlines at once.
• Ability to work independently with minimal supervision.
• Strong problem-solving and trouble-shooting skills.
• Strong oral and written communication skills.
• Thrives in a high-production, fast-paced environment.
• Extensive knowledge of Microsoft Office, with a strong emphasis on Microsoft Excel.
• Working knowledge of authoring tools such as Captivate, Articulate, Camtasia, etc.
• Extensive knowledge of LMS’s, their User Interfaces, and their application programming interface (API) integrations.
• Ability to travel 1 to 3 times per year domestically to attend ASHP's conferences.
• Working knowledge of Google Analytics.
• Video editing experience a plus but not required
• Pharmacy education experience a plus but not required.

ASHP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. In addition, ASHP is an E Verify employer.

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