Livingston Service Advisor

Livingston Motor Company; Livingston (MT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401(k) and matching

Health Savings Account (HSA)

Life Insurance

Paid Time Off

Employee Discount on parts, services,

Job summary

Livingston Motor Company seeks a Service Advisor to translate customer concerns for technicians and then explain repairs to customers. You will schedule routine maintenance and ensure high levels of customer satisfaction.

You will greet customers, document history, communicate about recalls, set repair orders, and keep customers informed of status and costs. A valid driver's license and dealership experience are preferred.

Qualifications

• High School Diploma or Equivalent.
• Valid Driver License.
• Knowledge of vehicle mechanical operations.
• Two years of experience in a dealership position preferred.

Responsibilities

• Greet customers upon arrival in a prompt, courteous manner.
• Acknowledge customers who are waiting and assist as needed.
• Prepare for scheduled customers with vehicle history and appointment details.
• Check vehicle repair history for possible come-back repairs.
• Perform walk around and inspect vehicles for body, paintless dent repairs.
• Communicate with service customers to determine mechanical problems and perform test drives if needed.
• Advise customers on maintenance based on time and mileage.
• Develop repair orders by documenting customer information and vehicle maintenance.
• Record services on repairs orders and obtain customer signatures.
• Keep customers updated on status changes (cost, time, additional recommendations).
• Check recalls or warranty coverage and communicate with technicians and dispatch.
• Set up claims for extended warranties and service contracts.

Skills

Customer service

Vehicle knowledge

Communication

Education

High School Diploma or Equivalent

Job description

Description

POSITION SUMMARY: The Service Advisor will be primarily responsible for interpreting the customer’s concerns so the Technicians can diagnose and perform the necessary repairs and then relays the resulting work done to the customer in understandable terms. The Service Advisor will ensure the highest level of customer service and ensure customer satisfaction and assist the customer in scheduling routine maintenance and repairs.

ESSENTIAL DUTIES:

• Greet customers upon arrival in a prompt, courteous, and professional manner at their vehicle.
• Acknowledge customers who are waiting. Utilize porter if necessary.
• Prepare for scheduled customers i.e.: vehicle history, what the appointment is scheduled for, etc.
• Check the vehicle repair history, paying special attention to possible comeback repairs.
• Perform walk around and inspect all vehicles for potential body, glass and paintless dent repairs.
• Communicate with service customers to determine the nature of mechanical problems and perform test drive of vehicle if needed.
• Advise customers of recommended maintenance needed based on time and mileage
• Develop repair orders by fully documenting customer information and vehicle maintenance, and mileage.
• All service needs shall be identified at the vehicle, accurately recorded on the repair order and verified with the customer to facilitate the repair of all items on each visit.
• Give customer time of repair completion and obtain customer’s signature on ALL repair orders.
• Keep customers updated on status changes (cost, time or additional recommendations)
• VIS or TIS all incoming vehicles for recalls or salvaged VINS to determine warranty coverage
• Communicate with technicians and dispatch regarding customer and company vehicle repairs to service our customers efficiently and effectively.
• Set up claims for customer’s extended warranties and service contracts.

BENEFITS:

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401(k) and matching
• Health Savings Account (HSA)
• Life Insurance
• Paid Time Off
• Employee Discount on parts, services and vehicles across all our stores- Audi/VW, Subaru, Chevy/Cadillac, Toyota, Dodge/Ram/Jeep!

Requirements

Education and Experience:

• High School Diploma or Equivalent.
• Valid Driver License.
• Knowledge of vehicle mechanical operations.
• Two years of experience in a dealership position preferred.