Living Shores - Retail Host

DNU - Festival Fun Parks, LLC (OLD); Glen (NH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free park admission

Exclusive host events

Flexible schedule

Job summary

Living Shores is seeking a friendly Retail Host to engage guests, answer questions about merchandise, and process purchases in our park gift shops. The role emphasizes memory-making, excellent customer service, and teamwork in a lively, seasonal environment.

Flexibility is key: evenings, weekends, and holidays may be required. Training is provided, with opportunities to cross-train across departments and enjoy free park admission on days off.

Qualifications

• No formal education required for entry-level retail roles.
• Retail experience is helpful but not required.
• Fluent English; bilingual a plus.

Responsibilities

• Welcome and greet all guests with a smile as they enter retail locations
• Initiate conversations with guests and assist with questions about merchandise or souvenirs
• Maintain knowledge of all available merchandise to answer questions about products
• Promote current sales and promotions; upsell where appropriate
• Operate POS equipment accurately to finalize purchases
• Ensure merchandise is stocked, organized, and presentable
• Keep retail locations clean and safe for guests
• Assist with inventory monitoring and stock management
• Follow safety policies and report maintenance issues promptly
• All other duties assigned by leadership

Skills

Fluent English

POS experience

Customer service

Education

No education required

Tools

POS systems

PCI compliance

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating. Our passionate hosts make this purpose possible through everyday acts of love and service, what we call Heartspitality the intersection of heart and hospitality.

As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Work in a fun environment helping guests make memories of a lifetime with the children in their life! You will make friends and get to meet new people every day while assisting them in our gift shops. The outgoing and service‑oriented Retail Host provides fast and courteous service to our guests interested in purchasing a souvenir to remember their experience.

Living Shores - Retail Host Roles & Responsibilities

• Welcome and greet all guests with a smile as they enter retail locations


• Initiate conversations with guests and assist with any questions they may have regarding our merchandise or souvenirs


• Maintain a general knowledge of all available merchandise to assist guests with questions regarding our products


• Maintain knowledge of current sales and promotions; promote these events to prospective guests


• Attempt to increase revenue by utilizing various sales techniques, such as suggestive selling or upselling


• Resolve guest concerns in a courteous and prompt manner


• Operate all POS equipment accurately to finalize all purchases


• Ensure merchandise is well stocked, organized, and presentable for our guests


• Ensure the retail locations are clean and safe for our guests


• Refold or rehang clothing items as necessary


• Assist managers and supervisors with monitoring inventory control methods


• Process and return damaged merchandise in accordance with company policies


• Safely and properly use a step ladder to reach higher shelving


• Remain vigilant for possible theft from guests or other hosts


• Notify leadership when supplies are running low such as printer paper, ink pens, trash bags, shopping bags, etc.


• Report maintenance or safety concerns to a supervisor or manager in a timely manner


• All other duties assigned by leadership

Education & Experience

• No education required


• Previous retail experience is helpful but not required


• Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus

Requirements

• Must be at least 14 years of age to comply with New Hampshire Child Labor Laws


• Ability to work flexible schedule, including evenings, weekends, and holidays


• Must have reliable transportation to and from your scheduled shift


• Must comply with all uniform policies


• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner


• Ability to positively engage with guests to promote sales and customer satisfaction


• Previous experience with Point of Sale (POS) technology and PCI compliance a plus


• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday


• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders


• Ability to use a step ladder in a safe and proper manner


• Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more

Working Conditions

• This role will be based in one or more retail locations throughout the park, with exposure to both indoor and outdoor environments


• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust and other weather conditions


• Some exposure to dust and chemical cleaning agents


• Working at Living Shores is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so.


• As a Living Shores host, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills!


• There are many exciting seasonal job opportunities available to take your summer job to new heights!

Team member benefits

• Flexible schedule


• Ability to cross-train and learn unique skills across various departments


• Free admission to Living Shores and Story Land parks on your days off


• Invitations to exclusive company-sponsored host events throughout the season

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Living Shores. We're not just in the attractions business; we're in the people business- and that starts with our own. Our 20,000+ hosts across North America are the heartbeat of our diverse and growing company. In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career.