Liver Transplant Assistant

Intermountain Healthcare; Murray (UT); On-site; USD 28,000 - 41,000; Full time

Job summary

Intermountain Health's Transplant Center in Murray, UT is seeking a Transplant Assistant to streamline clinic operations, coordinate with patients, families, staff and providers.

You will handle front-desk tasks, scheduling, registrations, and assist with insurance authorizations while maintaining accurate records and CMS compliance.

Qualifications

• Experience as receptionist, scheduler, or in patient registration.
• Strong communication and interpersonal abilities.
• Organize, coordinate, prioritize and work independently.
• Familiarity with insurance authorizations and related processes.
• Proficiency with EMR and standard office software.

Responsibilities

• Serve as a communication link among patients, staff, physicians, and departments.
• Support clinic flow with front desk tasks and scheduling.
• Assist with insurance pre-authorizations and medical records management.
• Correspond professionally with patients and families.

Skills

EMR software

Office software

Communication skills

Interpersonal skills

Prior authorization liaison

Education

BLS certification

CNA or Medical Assistant background

Healthcare-related coursework

Tools

Electronic Medical Records (EMR)

Word processing

Spreadsheet software

Email

Appointment scheduling software

Job description

Job Description:The Transplant Assistant facilitates effective clinic organization and patient care by serving as a communication link between the patients, staff, physicians, hospital departments or other outside health care entities. Ensurescompliance to CMS requirements for communication to families and donors. Develops and maintains systems for data management to meet requirements and for reporting to internal and external consumers of the information.Performs a broad range of responsibilities including: receptionist, scheduler, patient registration, chart acquisition,telephone triage, prior authorization liaison, and assistance in securing insurance authorizations and uses criticalthinking and problem-solving skills and provide backup assistance as necessary to carry out daily operations. Thisposition supports the Hospital's and Department's Continuous Quality Improvement and customer service goalsthrough modeling of appropriate behavior and by providing a work environment conducive to attaining these goals. The Transplant Assistant is assigned to a specific department supporting one or more patient populations and the transplant care management team. Duties may vary by setting and they generally work under limited supervision, while acting on their own initiative and direction. Typically, the Transplant Assistant may orient and educate other clerical positions. The position works to ensure an effective clinic flow, often interacting with patients to gather information that is used by others for their treatment and maintains complete and timely medical records and reports. They correspond with patients, their families, insurance providers, etc. in a professional and effective manner and demonstrates the ability to communicate effectively and work collaboratively with physician(s), utilizing the chain of command appropriately as needed. Assists with insurance prior authorization for procedures / transplants / medications with payers, receiving and prioritizing requests and sending clinical information for authorization of services and provides triage for all incoming calls. Maintains an adequate inventory of supplies, office supplies, patient education materials and equipment to meet clinic requirements.Shift details: Full time, 40hrs/wk. Mon-Fri. 5/8s. Option to work hybrid after orientation period.Minimum QualificationsIf working at Primary Children's Hospital, requirements include either a Certified Nurse Assistant (CNA) or MedicalAssistant (MA) and a Basic Life Support Certification (BLS) for healthcare providers.If working at Intermountain Medical Center, requirements include a Basic Life Support Certification (BLS) for healthcare providers (as needed).Demonstrated staff or customer service leadership experience utilizing computer skills including word processing,spreadsheet applications, email, appointment scheduling, registration, billing, and electronic medical records.Demonstrated effective interpersonal and communication skills.Demonstrated ability to organize, coordinate, prioritize and work independently on projects. Demonstrated general office skills (i.e. typing, faxing, and filing). Demonstrated general office skills (i.e. typing, faxing, and filing).Preferred QualificationsCollege course related to healthcare, business, and / or computer/information systems.Medical Assistant certification (May be required for certain assignments)Medical Terminology experience. Leadership experience (i.e. providing training to others in their job duties, coordinator the work of others, coordinating projects, acting as a team lead Experience in a Transplant Assistant or similar health care role including: scheduling, reception, medical records, filing, prior authorization and insurance authorization, Medical Terminology and telephone triage. Spanish speaking / interpreter skills.Location:Intermountain Health Intermountain Medical CenterWork City:MurrayWork State:UtahScheduled Weekly Hours:40The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$20.35 - $30.97We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.At Intermountain Health, we use the artificial intelligence (\"AI\") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.All positions subject to close without notice.