Liver Transplant Assistant

imh; Wheat Ridge (CO); Hybrid; USD 58,311,000 - 88,742,000; Full time

Benefits offered by this job

Hybrid after orientation

Benefits package

Job summary

Intermountain Health in Murray, UT, seeks a Transplant Assistant to help organize clinic flow, coordinate scheduling, registrations, and medical records. The role serves as a liaison among patients, staff, physicians, and insurers, ensuring CMS-compliant communications and data reporting.

The position covers reception, triage, prior authorizations, and insurance verifications, with a focus on accurate records and service excellence. Eligible for hybrid work after orientation, 40 hours/week.

Qualifications

• Demonstrated staff or customer service leadership experience using computers (word processing, spreadsheets, email, scheduling, registration, billing, EMR).
• Demonstrated effective interpersonal and communication skills.
• Demonstrated ability to organize, coordinate, prioritize and work independently on projects.
• Demonstrated general office skills (typing, faxing, filing).
• Demonstrated ability to work under limited supervision and initiative.

Responsibilities

• Serve as a communication link among patients, staff, physicians, and outside entities.
• Assist with clinic flow, gather information for treatment, and maintain timely medical records.
• Handle scheduling, patient registration, chart acquisition, and triage by phone.
• Assist with insurance prior authorizations and documentation for services.
• Correspond with patients, families, and payers professionally and accurately.
• Support continuous quality improvement and patient service goals.

Skills

Communication

Data management

Scheduling

Telephone triage

Prior authorization

Customer service

Problem solving

Spanish speaking

Education

Medical Assistant certification

BLS Certification

Healthcare / business course

Tools

Word processing

Spreadsheet

Email

EMR/EHR

Appointment scheduling

Job description

Job Description

The Transplant Assistant facilitates effective clinic organization and patient care by serving as a communication link between the patients, staff, physicians, hospital departments or other outside health care entities. Ensures compliance to CMS requirements for communication to families and donors. Develops and maintains systems for data management to meet requirements and for reporting to internal and external consumers of the information.

Performs a broad range of responsibilities including: receptionist, scheduler, patient registration, chart acquisition, telephone triage, prior authorization liaison, and assistance in securing insurance authorizations and uses critical thinking and problem-solving skills and provide backup assistance as necessary to carry out daily operations. This position supports the Hospital's and Department's Continuous Quality Improvement and customer service goals through modeling of appropriate behavior and by providing a work environment conducive to attaining these goals.

The Transplant Assistant is assigned to a specific department supporting one or more patient populations and the transplant care management team. Duties may vary by setting and they generally work under limited supervision, while acting on their own initiative and direction. Typically, the Transplant Assistant may orient and educate other clerical positions. The position works to ensure an effective clinic flow, often interacting with patients to gather information that is used by others for their treatment and maintains complete and timely medical records and reports.

They correspond with patients, their families, insurance providers, etc. in a professional and effective manner and demonstrates the ability to communicate effectively and work collaboratively with physician(s), utilizing the chain of command appropriately as needed. Assists with insurance prior authorization for procedures / transplants / medications with payers, receiving and prioritizing requests and sending clinical information for authorization of services and provides triage for all incoming calls. Maintains an adequate inventory of supplies, office supplies, patient education materials and equipment to meet clinic requirements.

Shift details

Full time, 40hrs/wk. Mon-Fri. 5/8s. Option to work hybrid after orientation period.

Minimum Qualifications

• If working at Primary Children's Hospital, requirements include either a Certified Nurse Assistant (CNA) or Medical Assistant (MA) and a Basic Life Support Certification (BLS) for healthcare providers.
• If working at Intermountain Medical Center, requirements include a Basic Life Support Certification (BLS) for healthcare providers (as needed).
• Demonstrated staff or customer service leadership experience utilizing computer skills including word processing, spreadsheet applications, email, appointment scheduling, registration, billing, and electronic medical records.
• Demonstrated effective interpersonal and communication skills.
• Demonstrated ability to organize, coordinate, prioritize and work independently on projects.
• Demonstrated general office skills (i.e. typing, faxing, and filing).
• Demonstrated general office skills (i.e. typing, faxing, and filing).

Preferred Qualifications

• College course related to healthcare, business, and / or computer/information systems.
• Medical Assistant certification (May be required for certain assignments)
• Medical Terminology experience.
• Leadership experience (i.e. providing training to others in their job duties, coordinator the work of others, coordinating projects, acting as a team lead Experience in a Transplant Assistant or similar health care role including: scheduling, reception, medical records, filing, prior authorization and insurance authorization, Medical Terminology and telephone triage.)
• Spanish speaking / interpreter skills.

Location

Intermountain Health Intermountain Medical Center

Work City

Murray

Work State

Utah

Scheduled Weekly Hours

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$20.35 - $30.97

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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