LIVE (video) Teller

Davita Inc.; Hoover (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading banking institution seeks a LIVE Teller (ITM Specialist) to manage teller transactions through video technology. Ideal candidates will have cash handling experience and a commitment to exceptional customer service. This on-site role is pivotal in expanding customer relationships and requires effective communication skills.

Qualifications

• Minimum one year of cash handling experience preferred.
• Requires strong customer service background and effective communication skills.
• Must be comfortable on camera and maintain a professional appearance.

Responsibilities

• Process teller transactions via Interactive Teller Machine (ITM).
• Provide customer service by handling inquiries and account transactions.
• Maintains confidentiality of sensitive customer information.

Skills

Cash handling

Customer service

Time management

Communication

Virtual communication

Education

High School Diploma or equivalent

Bachelors

Job description

Description

What The Role Is

The role of the LIVE Teller (ITM Specialist) is to accurately and efficiently process teller transactions via video through the Interactive Teller Machine (ITM). This includes, but is not limited to, balance inquiries, transfers, deposits, loan payments, account research, and product information. The ITM Specialist is constantly seeking out opportunities to expand our customer's relationship with Cadence Bank through education as well as product and service solutions tailored to each customer's needs. This role provides customer service and support handling requests of varying degrees of complexity. The ITM Specialist effectively assists customers via CL machines located at multiple locations. This position takes complete ownership of the customers' needs while modeling the standards and vision to provide our clients and teammates with exceptional products, service, and support and be a leader within the banking industry by building a full-service, first-class, and professional remote banking team. This is an on-site position.

How You will Make an Impact

• Teller Functions: Assumes responsibility for the efficient, effective, and accurate performance of teller functions to be processed using the ITM machines. Receives deposits, loan payments, disburses withdrawals, processes account transfers, verifies transactions, and resolves discrepancies in a timely manner.


• Presents and explains Cadence Bank services and products to customers and assists in meeting their financial needs. Answer questions and solve problems for customers by listening, collecting data, securing answers, and reporting results to the inquiring party.


• Performs file maintenance needs such as address changes, unlocking Cadence OLB, Debit Card limits, etc.


• Takes complete ownership of every interaction whether it requires a call back or extended research.


• Required to complete compliance, training, and all other training offered to ITM Specialists.


• Seeks ways to streamline work processes and continuously improve the ITM experience.


• Represents Cadence Bank in a positive and professional manner.


• Maintains customer and other sensitive information with confidentiality.


• Treats all co-workers and Cadence Bank customers with respect.

Who You Are

• One (1) year cash handling experience preferred.


• Strong customer service background.


• Excels in a fast-paced work environment while maintaining accuracy.


• Exceptional time management skills.


• Comfortable on camera, maintaining a friendly and professional appearance.


• Professional and courteous verbal and written communication skills.


• Ability to remain calm when difficult situations arise.


• Ability to communicate, verbally, through video.


• Experience communicating via virtual technology (Skype, FaceTime, Video Conf.)


• Comfortable being evaluated against performance standards.


• Willingness to take initiative to achieve team goals and model a good work ethic for others.


• Ability to acquire working knowledge of Cadence Bank products and services.


• Ability to become a subject matter expert in digital delivery channels and to discuss these channels with internal/external customers.


• Able to use good judgment and discretion when handling confidential account information.


• Ability to effectively handle fluctuating work demands.


• High School Diploma or equivalent.


• Regular and reliable attendance

If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

Qualifications

Education

Bachelors (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.