LIVE (video) Teller

Cadence Bank; Hoover (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

Cadence Bank is seeking a LIVE Teller (ITM Specialist) to process transactions and provide excellent customer service via interactive teller machines. The role requires cash handling experience, strong time management skills, and the ability to communicate professionally over video. Join our team to enhance customer relationships and support banking services in a positive manner.

Qualifications

• One year cash handling experience preferred.
• Exceptional time management skills.
• Comfortable communicating via video technology.

Responsibilities

• Process transactions via video through the Interactive Teller Machine.
• Educate customers about products and services.
• Maintain confidentiality of customer information.

Skills

Customer service

Time management

Cash handling

Education

High School Diploma or equivalent

Job description

The role of the LIVE Teller (ITM Specialist) is to accurately and efficiently process teller transactions via video through the Interactive Teller Machine (ITM). This includes, but is not limited to, balance inquiries, transfers, deposits, loan payments, account research, and product information. The ITM Specialist is constantly seeking out opportunities to expand our customer's relationship with Cadence Bank through education as well as product and service solutions tailored to each customer's needs. This role provides customer service and support handling requests of varying degrees of complexity. The ITM Specialist effectively assists customers via CL machines located at multiple locations. This position takes complete ownership of the customers' needs while modeling the standards and vision to provide our clients and teammates with exceptional products, service, and support and be a leader within the banking industry by building a full-service, first-class, and professional remote banking team. This is an on-site position.

How You will Make an Impact

• Teller Functions: Assumes responsibility for the efficient, effective, and accurate performance of teller functions to be processed using the ITM machines. Receives deposits, loan payments, disburses withdrawals, processes account transfers, verifies transactions, and resolves discrepancies in a timely manner.
• Presents and explains Cadence Bank services and products to customers and assists in meeting their financial needs. Answer questions and solve problems for customers by listening, collecting data, securing answers, and reporting results to the inquiring party.
• Performs file maintenance needs such as address changes, unlocking Cadence OLB, Debit Card limits, etc.
• Takes complete ownership of every interaction whether it requires a call back or extended research.
• Required to complete compliance, training, and all other training offered to ITM Specialists.
• Seeks ways to streamline work processes and continuously improve the ITM experience.
• Represents Cadence Bank in a positive and professional manner.
• Maintains customer and other sensitive information with confidentiality.
• Treats all co-workers and Cadence Bank customers with respect.

Who You Are

• One (1) year cash handling experience preferred.
• Excels in a fast-paced work environment while maintaining accuracy.
• Exceptional time management skills.
• Comfortable on camera, maintaining a friendly and professional appearance.
• Professional and courteous verbal and written communication skills.
• Ability to remain calm when difficult situations arise.
• Ability to communicate, verbally, through video.
• Experience communicating via virtual technology (Skype, FaceTime, Video Conf.)
• Comfortable being evaluated against performance standards.
• Willingness to take initiative to achieve team goals and model a good work ethic for others.
• Ability to acquire working knowledge of Cadence Bank products and services.
• Ability to become a subject matter expert in digital delivery channels and to discuss these channels with internal/external customers.
• Able to use good judgment and discretion when handling confidential account information.
• Ability to effectively handle fluctuating work demands.
• High School Diploma or equivalent.
• Regular and reliable attendance

If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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