IT Support Technician (Southfield, MI | 23.00/hr)

Playtech; Southfield (MI); On-site; USD 19,286 - 31,684; Full time

Benefits offered by this job

401K match

Vacation days

Sick days

Job summary

Playtech in Michigan is seeking an IT Tech Support Technician to maintain, install, and troubleshoot live studio operational equipment and on-site computer systems and networks. You will ensure compliance with Gaming Commission regulations, provide technical support for streaming hardware, and document issues and resolutions as part of daily tasks.

The role requires 21+ years old, 1 year IT experience, Windows proficiency, and willingness to work varied shifts; a Michigan Gaming License may be

Qualifications

• Must adhere to Gaming Commission Regulations and company policies.
• Provide technical support for video streaming equipment, data, optical and network systems.
• Install and troubleshoot computers, laptops, and hardware per management requests.
• Maintain reports and documentation of work performed and times.
• Be able to work varying shifts, including nights, weekends, and holidays.
• Must obtain Michigan Gaming License.

Responsibilities

• Maintain, install and troubleshoot live studio operational equipment.
• Assist with set-up and maintenance of on-site computer systems and networks.
• Respond to user calls, diagnose software problems and resolve issues.
• Monitor streaming equipment and network connections; provide day-to-day support.
• Prepare technical reports and ensure compliance with procedures.

Skills

Windows OS

Office software

Networking basics

Communication skills

Customer service

Attention to detail

Education

21+ years old

1 year IT/tech experience

Windows/Office proficiency

Job description

• Full-time
• Compensation: up to USD 23 - hourly

Company Description

Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industry's leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. PT Services (Delaware) LLC represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market. More than 1,830 talented professionals are part of Playtech Live from different countries all over the world, and you have an opportunity to join our international team in Michigan!

As an IT Tech Support Technician youwill be responsible for maintaining,installing, and troubleshooting any live studio's operationalequipment. You Will also assist with set-up and maintenance of on-site computer systems and networks.

Qualifications

ESSENTIAL DUTIES AND RESPONSIBILTITIES:

Must be able to adhere to a multi-state Gaming Commission Regulations, PT Services Delaware regulations and live unit policies and procedures.

Provide technical support for the video streaming equipment, data, optical and network communication systems accordance with the specified procedures.

Perform installation and maintenance of video streaming equipment such as video cameras, audio, video cards, cabling, and any other equipment'sin accordance withthe specified procedures.

Install, administer, and troubleshoot computers, laptops and any hardware as requested by management.

Monitoring information systems by diagnosing problems, solving themimmediatelyandadvisingthe direct manager about the work carried out and the execution times.

Respond to user calls and troubleshoots, and to diagnose and resolve software problems.

Monitor CDN server connections, diagnose and solve problems, or organize the aversion of problems.

Provide a day-to-day technical support such as consultations and provision of services for users.

Make and save reports of any related documentation.

Eager to learn andparticipatewith new applications, software, and networking stocktaking.

Prepare necessary technical report when requested by the management.

Understand and use IT technical terminology andcomply with any regulatory enactments, standards, and provide technical documentation requirements.

Execute dutiesin accordance withthe standard IT service operating procedures.

Perform anyadditionalduties as instructed by management.

EDUCATION AND EXPERIENCE/QUALIFICATIONS:

Must be 21 years of age or older

Preferably, 1 year ofpreviousIT and/or technical computer experience.

Knowledge - Windows and Windows office related software installation and troubleshooting

Networking skills - good cooperation skills,ability to deal with potential conflicts in diverse situations, ability to cooperate with people with different views and culture

Communications skills - ability to clearly and unambiguously explain issues related to work, company'srulesand procedures.

Ability tomaintaina professional demeanor;including manner of speech, appearance, and posture in a fast-paced environment.

Ability to work a variety of shifts, including nights, weekends, and holidays.

Punctualityand attention to detail.

Ability to learn quickly and work independently.

Be able to wear assigned uniformsandmaintainprofessional appearance standards.

Must be able to obtain a Michigan Gaming License.

Additional Information

PHYSICAL FUNCTIONS:

• Frequent standing and walking.

Bending, kneeling, stooping, crouching, squatting, and crawling to access equipment in various locations (e.g., under desks, behind servers).

Reaching, twisting, turning, climbing stairs, ladders, or potentially into and out of vehicles or elevated platforms.

Ability to lift and move objects, often ranging from 10 pounds regularly to50pounds.Occasionallyliftingheavier items, potentially up to 100 pounds, sometimes withassistanceorappropriate equipment.

Carrying and transporting materials and tools.

Frequent use of hands and fingers for tasks like typing, grasping, and manipulating tools and equipment.

Visual capacity for using computer equipment, reading manuals, and performing detailed work.

Working in various environments, such as live streamingfloorand any back of the house areas.

COMPENSATION AND BENEFITS:

• Pay Rate: $23+up to $3.00HourlyPerformanceBonus

Vacation Days:10days

Sick Time: 5 days

401K - 4% match

If you need reasonable accommodation and/or assistance during the application and hiring process, applicants can contact Playtech-People & Culture Team for assistance at [e-mail] .Our team will be happy to help!

Playtech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age, ancestry,color, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.

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