Live Stream Sales Lead

Gamer's Choice; New York (NY); On-site; USD 66,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

401k

Employee Discounts

Job summary

Gamer’s Choice in Queens, New York, is seeking a Live Stream Sales Leader to oversee day‑to‑day operations of the livestream team, ensuring strong coverage and driving sales while coaching teammates in real time.

You will supervise streamers, ensure pacing and on‑brand experiences, train staff, manage schedules, and report performance to guide improvements. This role supports growth across our online and in-store channels.

Qualifications

• 2–5 years of experience in live operations management, studio production, retail management, creator/streamer support, or similar fast-paced operational environments.
• Prior experience working with leadership and employee performance management. Preferably with team members who have revenue targets as a performance goal.
• Strong time-management abilities with the capacity to manage multiple streams simultaneously.
• The ability to manage staff schedules, break rotations, or shift coverage.
• Strong communicator capable of giving real-time feedback, coaching, and direction to streamers.
• Experience training and coaching staff on customer engagement, callouts, product handling, and performance standards.
• Understanding of customer engagement best practices to ensure streamers deliver a high-quality viewer experience.
• Prior experience working with streamers, content creators, live shopping platforms, or broadcast environments is strongly preferred.

Responsibilities

• Train, coach, and manage Live Stream performance, tracking individual and average show performance, troubleshooting and coaching underperforming shows, and Live Stream Sales associates, ensuring that stream performance is on target with set goals.
• Ensure streamers have all required inventory and backup products ready before and during their shifts.
• Manage the streaming floor by assigning stations, coordinating breaks, and maintaining smooth daily workflows across all streamers.
• Train new streamers on callouts, pacing, viewer interaction, show structure, and correct item handling to maintain a high-quality customer experience.
• Provide management with regular updates on stream performance, pacing issues, operational errors, coaching feedback, and any necessary escalations.
• Ensure all streams are consistently meeting set performance goals, including pace, sales targets, and customer engagement, through real-time coaching, feedback, and proactive support.
• Reliable tracking and reporting of sales metrics and viewer engagement to inform improvements and future stream strategy.
• Manage Live Stream team schedules and coverage for all shifts

Skills

Live stream operations

Team leadership

Coaching

Time management

Communication

Performance management

Scheduling

Job description

Gamer’s Choice in Queens, New York, is seeking a Live Stream Sales Leader to oversee day‑to‑day operations of the livestream team, ensuring strong coverage and driving sales while coaching teammates in real time.

You will supervise streamers, ensure pacing and on‑brand experiences, train staff, manage schedules, and report performance to guide improvements. This role supports growth across our online and in-store channels.