Live Performance Optimization Manager

Electronic Arts; Austin (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

Electronic Arts seeks a Live Performance Optimization Manager to enhance operational efficiency through data analysis and collaboration. The ideal candidate will have 5+ years of experience in operations, a strong understanding of performance metrics, and a proactive approach to identifying trends and improvements.

Benefits

Healthcare

Paid time off

Family leave

Qualifications

• 5+ years' experience in a similar role or in operations or relationship management.
• Strong understanding of operational performance.
• Ability to work collaboratively.

Responsibilities

• Conducting in-depth analysis to provide data-driven insights.
• Analyzing operational performance focusing on player experience.
• Collaborating with various teams to improve performance.

Skills

Data Analysis

Operational Performance

Collaboration

Job description

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story, part of a community that connects across the globe, a place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

EA's Fan Growth organization is responsible for elevating the experiences customers get from our entertainment and maximizing their fun. We value people who bring new ideas and perspectives to make Fan Growth a great place to be. We celebrate inclusion. It's important for us to create great experiences for our people as well as our players. We're seeking a Live Performance Optimization Manager.

As the Live Performance Optimization Manager, you'll analyze performance data to enhance efficiency and effectiveness across key metrics, queue management, routing, and staffing. You should be a seasoned operations professional with a deep understanding of live processes, systems, tools, and workforce management. Your ability to analyze data, identify opportunities, and champion initiatives across teams is essential. You will make outcome-based recommendations to prioritize impactful work that drives improvement.

Typical responsibilities include:

1. Conducting in-depth analysis to provide data-driven insights and making outcome-based recommendations that prioritize impactful work and drive operational improvement.
2. Analyzing and communicating the current versus potential state of operational performance, focusing on player experience, channel health, and financial metrics.
3. Identifying and addressing emerging trends early.
4. Collaborating with Product, Operations, Workforce Management, Learning & Development, and Process teams to deliver measurable performance improvements.
5. Monitoring and improving queue management and routing efficiency, staff utilization, and demand management.

Requirements:

• 5+ years' experience in a similar role or in operations or relationship management.
• Strong understanding of operational performance, with experience in achieving key targets.
• Ability to work collaboratively, providing clarity and direction.

Ideal candidate traits include:

• Creative, motivated, proactive, efficient, curious, collaborative, driven by results, and proven professional achievements in operational excellence.

About Electronic Arts

We offer an extensive portfolio of games and experiences, locations worldwide, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. Our leadership fosters potential, learning, and experimentation, empowering you to excel and grow.

Our benefits programs support physical, emotional, financial, career, and community wellness, tailored to local needs, including healthcare, mental well-being, retirement, paid time off, family leave, and more. We foster environments where our teams can always bring their best.

Electronic Arts is an equal opportunity employer. Employment decisions are made without regard to race, color, national origin, sex, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any characteristic protected by law. We also consider qualified applicants with criminal records and provide accommodations for individuals with disabilities.