Live Ops Engineer

thatgamecompany; Los Angeles (CA); Remote; USD 120,000 - 160,000; Full time

Job summary

An innovative studio is seeking a passionate Tools Engineer to enhance Live Operations for their groundbreaking games. This role involves collaborating with various teams to design and implement tools that elevate player experiences. As part of a close-knit team, you'll contribute to a culture of creativity and inclusivity, ensuring that every game is a shared joy. If you have a knack for building integrations and a desire to mentor others, this is a fantastic opportunity to make a meaningful impact in the gaming industry.

Benefits

Medical, dental, and vision coverage

Paid Time Off

Pre-tax wellness stipend

401K with company match

Mental health resources

Pet Insurance

Compassionate leave

Discount portal for goods and services

Qualifications

• Strong desire to build tools for Live Service games.
• Proven ability to apply Systems Design principles.

Responsibilities

• Design and maintain internal software tools for LiveOps.
• Assist in Release Readiness and Live Incident Response.

Skills

Python

Golang

C/C++

Jenkins

REST APIs

Agile methodologies

Tools

Git

GitLab CI

Kubernetes

Job description

thatgamecompany is best recognized for creating award-winning, enriching, and meaningful game titles such as Journey, Flower, and flOw. Sky is our most complex undertaking to date. It is a social network built around the values inherited from a powerful humanistic story. It is a live experience continuously evolving inside a global online theme park. We are also working on an unannounced game, look out for it soon!

If you believe games can bring out the best in us, we'd love to hear from you!

Available Positions

Location

Remote - US

Employment Type

Full time

Location Type

Remote

Department

Location: Remote - US & Canada

Job Level: Junior to Senior

Team: Live Ops

We are looking for a Tools Engineer to help us usher in the future of Live Operations at thatgamecompany. You will work closely with the LiveOps Architect and collaborate across multiple teams in order to implement tools and patterns which will improve how we work together to bring our players the best possible Live experience.

Responsibilities:

• Design, implement, test, document, and maintain internal software tools and integrations which assist the LiveOps team in achieving operational goals

• Design and execute experiments in collaboration with the LiveOps Architect, the findings of which will be used to improve multiple facets of Live Architecture

• Apply your experience and expertise toward the mentorship of TGC employees across departments and disciplines in the effective application of Live Operations principles and processes

• Assist in Release Readiness and Live Incident Response events as assigned

• Effectively communicate progress across disciplines and with players as assigned

Qualifications:

• A strong desire to build tools and integrations to improve the operations of Live Service games

• A strong desire to continuously learn and help others do the same

• Proven ability to apply Systems Design principles to multiple software projects

• A polyglot software engineer fluent in two or more of any combination of Python, Golang, C/C++, and (Jenkins) Groovy

• Familiarity with Container-based Application Development

• Past experience writing CI/CD pipelines for one or more of Jenkins, GitLab CI, Tekton, or GitHub Actions

• Familiarity with Software Development Patterns such as TDD

• Fluency in writing REST APIs

• Familiarity with the application of one or more Agile methodologies

• Familiarity with software release management practices

• Fluent in source control management patterns, both with Perforce and Git

Nice to haves:

• A bold imagination in the art of the possible

• Past experience building tools and integrations to support multiple Live Service games and/or SaaS and PaaS products from other areas of the broader software industry

• Past experience in the implementation and use of GitOps tools such as ArgoCD, FluxCD, and/or Terragrunt

• Fluency in Kubernetes from Application Development and Platform Management perspectives

• You’ve studied SRE practices and are curious how they might apply in Games

• Paid Time Off, Holidays, and Two Weeks Winter Break

• Employees and their dependents get medical, dental, and vision coverage, regardless of their level, tenure, or position within the company. Moreover, these benefits start on the first day of the job—there’s no waiting period before they kick in.

• Pet Insurance for those who need it too.

• Compassionate leave for employees who needs to take care of their family members

• Pre-tax wellness stipend

• Pre-tax work from home stipend

• Access our savings plan (401K program) with company match

• Mental health resources including Headspace membership and Employee Assistance Program (CCA)

• Discount portal for everyday goods and services

• Employee inclusive and diversity initiatives such as Grow Together

• Support for personal professional development

We look forward to meeting you!

Applicants must be authorized to work for any employer in the U.S or Canada. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The salary range for this position is $120,000 USD to $160,000 USD annually, with the opportunity to earn an annual discretionary bonus. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. Employees in this position are eligible to participate in the Company’s standard employee benefit programs, which currently include the following: medical, dental, vision, 401k, and paid time off.

thatgamecompany takes pride in cultivating a close-knit team culture and company vision.

We believe that games should be played, shared and enjoyed by everyone. By shifting our mission and approach on what it means to create a game, we aim to nurture a welcoming environment where team members can experiment, collaborate and support each other to create truly innovative games. We value our team’s integrity, personal growth and contribution at every step.

All team members are expected to contribute to making our studio a more inclusive, positive environment for great people and great work to grow and flourish. If you feel an affinity for our work and wish to make a meaningful contribution to our mission, we would love to hear from you.

Samantha Cruse - Game Designer

Amelia Razinha - Associate Community Manager

Dylan Faust - UI Lead

Jeremy Simpson - Staff Software Engineer

TGC Core Values

Boundless Explorer Mindset

• Be an innovator in your field
• Be comfortable with uncertainty and change
• Work smart, less is more
• Be hungry for feedback to improve

Leave an Impact

• Proactively create exceptional outcomes to advance TGC’s mission
• Prioritize lasting impacts that improve our global community
• Do the "Thing" nobody else can do

Grow Together

• Take Initiative to fill the needs of the team
• Help others to be their best by giving honest, direct, actionable feedback in a respectful manner
• Maximize your impact by sharing knowledge and empowering others
• Learn from failures and share your lessons
• Celebrate success and recognize your peer

Players are our House Guests

• Always think of our players first
• Create emotional experiences that leave a positive impact on our players
• Prioritize players' safety and well-being