Live Events Ticket Operations Coordinator

San Antonio Spurs Sports & Entertainment; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Spurs Sports & Entertainment in San Antonio seeks a Ticket Operations Coordinator to manage day-to-day ticket operations across Spurs, Austin Spurs, and San Antonio FC. This role oversees ticketing system administration, event builds, inventory, orders, payments, and day-of-event execution.

The ideal candidate is highly organized, customer-service oriented, and experienced with ticketing systems and fast-paced events, with flexibility to work evenings, weekends, and holidays as events require.

Qualifications

• Bachelor's degree in sports management, business administration, or related field preferred.
• Minimum of one year of experience in ticket operations, sports and entertainment, or a related field.
• Experience supporting live event ticket office operations preferred.
• Experience using Ticketmaster Host, Archtics, TM1, or similar ticketing systems preferred.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong organizational, communication, and customer service skills with exceptional attention to detail.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as required by event schedules.

Responsibilities

• Lead the day-to-day ticket operations for San Antonio FC, including ticketing system administration, event builds, inventory management, order processing, payment processing, and operational readiness.
• Support the day-to-day ticket operations for the San Antonio Spurs and Austin Spurs by assisting with ticketing system administration, event builds, inventory management, ticket products, and other operational initiatives.
• Serve as the primary ticket operations liaison for the Corporate Sales and Retention team by supporting premium and suite ticket operations, assisting with Spurs suite rental processes throughout the season, and processing suite Standing Room Only (SRO) orders following each home game.
• Process Freshdesk requests, ticket orders, exchanges, account maintenance activities, and internal ticket requests while providing exceptional customer service to internal and external stakeholders.
• Assist with ticket office operations for San Antonio Spurs, Austin Spurs, San Antonio FC, and other Spurs Sports & Entertainment events, including game-day responsibilities and operational support.
• Perform other duties as assigned.

Skills

Strong organizational skills

Excellent communication

Customer service

Multitasking

Detail-oriented

Adaptability

Education

Bachelor's degree in Sports Management, Business Administration, or related field

Tools

Ticketmaster Host

Archtics

TM1

Microsoft Office Suite

Job description

Spurs Sports & Entertainment in San Antonio seeks a Ticket Operations Coordinator to manage day-to-day ticket operations across Spurs, Austin Spurs, and San Antonio FC. This role oversees ticketing system administration, event builds, inventory, orders, payments, and day-of-event execution.

The ideal candidate is highly organized, customer-service oriented, and experienced with ticketing systems and fast-paced events, with flexibility to work evenings, weekends, and holidays as events require.