Live Event Cocktail Server — Upsell & Guest Experience

Live Nation Entertainment; Chicago (IL); On-site; USD 17,000 - 23,000; Full time

Job summary

Live Nation Entertainment is seeking a guest-focused server/barista at the House of Blues to anticipate guest needs and upsell beverages while delivering drinks across a fast-paced venue. You will handle orders, process payments, and maintain safety, sanitation, and policy standards throughout shifts.

The role requires flexible hours, familiarity with POS systems, and prior experience in a live entertainment setting to ensure excellent guest experiences during events.

Qualifications

• Ability to work late hours
• Flexibile schedule
• Working knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems
• 3 years’ work experience interacting with people in a positive environment
• Tolerance of all cultures, music and art forms
• Responsible Alcohol Awareness Training Certification or Equivalent
• Ability to deal with intoxicated guests in a positive and safety minded manner

Responsibilities

• Anticipate and respond to guests’ needs
• Suggestively sell beverages and menu items; take orders
• Answer guest questions, make recommendations, up-sell liquors
• Communicate drink orders to bar through Point of Sales system
• Deliver drinks, maneuvering trays through large crowds
• Maintain line of sight/atmosphere control by circulating through your work area throughout shift
• Remove dirty glasses and dishes from tables including the lifting/moving of bus tubs up to 25lbs.
• Keep tables clean/wiped
• Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques
• Maintain House of Blues safety and sanitation standards
• Follow housekeeping standards per HOB policy
• Keep current on all standard operating procedures
• Request identification from any guest who appears to be under 30 years of age
• Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies
• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner
• Receive payment and process cash, credit card or Traveler’s check transactions according to HOB policy
• Ensure that comp and void checks are processed according to HOB policy
• Assist other servers and staff as needed

Skills

Late hours

Flexible schedule

Cocktail tray service

Food service

Alcohol service

Drink recipes

POS systems

Customer interaction

Cultural tolerance

Alcohol awareness training

Dealing with intoxicated guests

Job description

Live Nation Entertainment is seeking a guest-focused server/barista at the House of Blues to anticipate guest needs and upsell beverages while delivering drinks across a fast-paced venue. You will handle orders, process payments, and maintain safety, sanitation, and policy standards throughout shifts.

The role requires flexible hours, familiarity with POS systems, and prior experience in a live entertainment setting to ensure excellent guest experiences during events.