Live Cocktail Server- Full-Time- Service Bar

Live Casino & Hotel; Hanover (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Live Casino & Hotel seeks a Cocktail Server to enhance guest experiences through exceptional beverage service. Responsibilities include taking orders, serving drinks, and maintaining cleanliness in a fast-paced casino environment. Ideal candidates should have experience in beverage service and a strong customer focus.

Benefits

Comprehensive group health benefits

Free Basic Life Insurance

Paid Time Off

Tuition Reimbursement

Free food and discounted meals

Annual Merit Based Pay Increases

Discretionary Performance Bonuses

Free parking

Qualifications

• Minimum of six months to one year of experience in beverage service.
• Must comply with state gaming regulations.

Responsibilities

• Taking and delivering accurate drink orders.
• Maintaining service areas in a clean manner.
• Ensuring guests receive a favorable gaming experience.

Skills

Customer Service

Upselling

Communication

Time Management

Education

High School Diploma or GED equivalent

Job description

Min CompensationUSD $10.10/Hr. Max CompensationUSD $10.10/Hr. Overview

Why We Need Your Talents:

The Live! Cocktail Server is responsible and accountable for all aspects of alcoholic and non-alcoholic beverage sales and service to guests throughout the slots area of the gaming floor. Provides customer focus with a sense of pride unparalleled in the local market to enhance the guest experience.

Our cocktail servers do their absolute best to exude positive attitudes no matter how they feel inside. They keep a sharp eye out for their customer’s wants and needs, and they're not afraid to employ some sales tactics to boost the bar tab. Do the job well, and your customers will reward you for it!

At least 21 years of age preferred

Responsibilities

Where You'll Make an Impact:

• Taking and delivering accurate drink orders in a warm and welcoming manner.
• Serve those orders accurately and in an expeditious manner.
• Maintain service areas in a clean and orderly manner.
• Knowledge of products available for purchase and prices.
• Have knowledge of the Casino facility along with current and future Casino promotions
• Ability to passionately speak to guests.
• Knowledge of:
  • Company policy and procedure regarding guests’ limitations.
  • Alcoholic beverages, liquors, wines, beers, and ales; portray an “ask me” image.
  • General bar equipment, Easy Bar System, ABC laws and regulations, and gaming laws.
• Ensure guests receive a favorable gaming experience by being unique and spontaneous.
• Maintain excellent personal appearance.

Skills to Help You Succeed:

• “Upsell” and recommend products to guests.
• Speak, read, write and understand basic instructions in English
• Perform addition and subtraction, at a minimum
• Ability to make changes from sales, reconcile and balance sales at the conclusion of the shift.
• Ability to strategically and efficiently maneuver throughout the service area while carrying a tray with service items.
• Able to handle situations that may arise due to intoxication and stressful situations.
• Ability to effectively communicate with all departments and other team members.
• Ability to perform assigned job duties in an interruptive environment under frequent time pressures.
• Knowledge of sanitation and health department regulations for safe handling of alcohol.
• Demonstrate poise in all actions, including the highest levels of dignity and politeness.

Qualifications

Must-Haves:

• Education: A high school diploma or GED equivalent is preferred.
• Experience: Minimum of six (6) months to one (1) year experience in beverage service in a high-volume, fast-paced environment; nightclub experience preferred.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements:

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.
• Due to the casino environment, frequent exposure to “adult” language.
• Frequent standing and walking.
• Ability to occasionally climb stairs.

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.