Live! Cocktail Server (Part-Time) - Philadelphia

Live! Casino & Hotel; Philadelphia (Philadelphia County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a personable Cocktail Server to enhance the guest experience in a dynamic food and beverage environment. This role requires a passion for customer service and the ability to thrive in a fast-paced setting. You'll be responsible for guiding guests through menu offerings, ensuring compliance with gaming regulations, and maintaining cleanliness in service areas. If you enjoy working in a vibrant atmosphere and have a knack for hospitality, this position offers a fantastic opportunity to make an impact while enjoying a range of perks, including health coverage and discounts. Join a team that values fairness and fun!

Benefits

Comprehensive health coverage

Generous retirement savings options

Free uniforms

Free parking

Discounted meals

Service and Attendance bonuses

Tuition reimbursement

Discounts on hotels and travel

Qualifications

• Ability to communicate effectively and comply with company regulations.
• Must be RAMP certified and able to obtain a gaming license.

Responsibilities

• Guide guest experience by being knowledgeable about menu items.
• Maintain cleanliness and handle cash responsibly.
• Ensure compliance with liquor regulations and provide service recovery.

Skills

Effective communication

Customer service

Physical stamina

Knowledge of Responsible Gaming Program

POS system proficiency

RAMP certification

Education

High school diploma or equivalent

Tools

POS system

Job description

Overview

Why We Need Your Talents

Do you have a passion for fine dining and customer service? Can you bring energy to our guests?

If you enjoy meeting new people and working in an electric environment, Live’s Food & Beverage department may be the perfect fit. Live! is seeking a hardworking, attentive, and personable Cocktail Server to provide high quality service and assist with our bar operations.

Responsibilities

Where You’ll Make an Impact

• Must be well-versed in all concept products and menu items in order to guide the guest experience and sell food and beverage items.
• Alert Management of any service and/or safety issues.
• Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Inputs and controls ordering through register during each transaction maintaining accountability as well as receipts to guests for all beverages served.
• Responsible for all bank and cash handling procedures and variance policies.
• Carrying a tray of beverage and food offerings throughout the restaurant/bar.
• Serving and replenishing, as requested.
• Maintaining cleanliness of work and guest areas at all times including removing empty glasses/bottles and cleaning ashtrays.
• Abiding with all federal, state and corporate liquor regulations pertaining to alcoholic beverage service and intoxicated guests.
• Performing additional duties as assigned.
• Understands all PLCB regulations. Ensures compliance with all federal and state gaming regulations.
• Abides by company and department specific appearance standards.

Qualifications

Skills You'll Need to Succeed

• Ability to communicate effectively with others; understands and complies with all Company and departmental rules and regulations.
• Must be able to obtain and maintain a valid license as required by the State Gaming Agency for the position.
• Must be RAMP certified.
• Ability to withstand physical demands, such as standing and walking briskly for extended periods of time; pushing, pulling, stooping, bending and squatting continuously throughout shift; able to lift and carry 30 pounds, unassisted, for extended periods of time.
• Able to work entire shift, in full costume, without accommodations.
• Must have thorough knowledge of approved Responsible Gaming Program.
• Must be able to work in smoke filled environments.
• Must have full working knowledge of POS.
• Required to work nights, weekends, and/or holidays.

A Few Must Haves

• High school diploma or equivalent preferred.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents.
• Generous retirement savings options are available.
• Free uniforms.
• Free parking.
• Discounted meals.
• Service and Attendance bonuses.
• Tuition reimbursement.
• Discounts on hotels, theme parks, travel, and more!

Physical Requirements

• 24/7 operation requiring extended hours and the ability and willingness to meet the applicant’s schedules when needed.
• Casino is over 200,000 square feet and requires ability and energy to move about it with a true sense of urgency.
• Handling, carrying or lifting items weighing up to 30 pounds.
• Must be able to work in a smoke-filled environment.
• Ability to stand for long periods of time without sitting or leaning.
• Ability to climb, bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels.
• Use of going up and down 31 stairs multiple times per day and elevators.

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You may occasionally work in an environment where smoking is allowed.