Live Chat Support Agent at ValueAdd Research and Analytics Solutions LLP New York, NY

Comunidade Metodista; New York (NY); Remote; USD 36,000 - 48,000; Full time

Job summary

ValueAdd Research and Analytics Solutions LLP is seeking a dynamic Live Chat Support Agent to join our Customer Support team. This role focuses on providing real-time help to customers through our online chat platform, handling product information, account questions, and technical issues.

The position is remote in the United States, with duties including replying to inquiries, troubleshooting problems, escalating complex cases, and maintaining accurate interaction records.

Qualifications

• Excellent written and verbal communication required.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills.

Responsibilities

• Respond to customer inquiries and provide solutions in a timely manner.
• Assist customers with product information, account inquiries, and technical issues.
• Troubleshoot and resolve customer complaints or issues.
• Escalate complex issues to the appropriate department for resolution.
• Maintain accurate records of customer interactions.

Skills

Excellent communication

Multitasking

Problem-solving

Typing proficiency

Customer service experience

Job description

Live Chat Support Agent job at ValueAdd Research and Analytics Solutions LLP. New York, NY.

This is a remote position.

Department: Customer Support

Reporting Structure: Customer Support Manager

ValueAdd Research and Analytics Solutions LLP is seeking a dynamic and customer-focused Live Chat Support Agent to join our team in the Outsourcing/Offshoring industry. As a Live Chat Support Agent, you will be responsible for providing real-time support to customers through our online chat platform. If you have excellent communication skills and a passion for helping customers, we want to hear from you!

Location: United States (Remote)

Responsibilities:

• Respond to customer inquiries and provide solutions in a timely manner
  
• Assist customers with product information, account inquiries, and technical issues
  
• Troubleshoot and resolve customer complaints or issues
  
• Escalate complex issues to the appropriate department for resolution
  
• Maintain accurate records of customer interactions
  

Qualifications:

• Excellent written and verbal communication skills
  
• Ability to multitask and prioritize in a fast-paced environment
  
• Strong problem-solving skills
  
• Previous customer service experience is a plus
  
• Proficiency in typing and navigating computer systems
  

Requirements

• Excellent written and verbal communication skills
  
• Ability to multitask and prioritize in a fast-paced environment
  
• Strong problem-solving skills
  
• Previous customer service experience is a plus
  
• Proficiency in typing and navigating computer systems