Live chat Support

Jobs for Humanity

North Carolina

Hybrid

USD 21,000 - 30,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Health and dental insurance

Paid vacation

Flexible work arrangements

Retirement plans

Professional development

Paid certifications

Modern IT equipment

Performance bonuses

Family benefits

Career advancement opportunities

Job summary

FMI Corporation is seeking a Live Chat Support Representative to assist customers via online chat, answer questions, and provide accurate information. You will help resolve concerns and maintain positive client relationships while representing the company professionally.

The role emphasizes clear communication, timely problem solving, and collaboration with teams to improve customer experience. Flexible work arrangements and competitive compensation are highlights.

Qualifications

Strong written communication for chat responses.
Basic computer skills and fast typing.
Patience and attention to detail in resolving inquiries.

Responsibilities

Respond to customer inquiries through live chat.
Provide information about the company's services.
Assist customers with questions and concerns.
Resolve issues professionally and promptly.
Maintain accurate records of customer interactions.
Ensure customer satisfaction through clear and polite communication.

Skills

Written communication

Typing skills

Patience

Attention to detail

Problem solving

Teamwork

Independent work

Job description

FMI Corporation is a leading management consulting and investment banking firm specializing in the engineering, construction, infrastructure, and broader built environment industries. The company provides strategic advisory services, market research, leadership development, operational improvement, and financial advisory solutions to help organizations improve performance, achieve sustainable growth, and maximize business value. Through its industry expertise and investment banking capabilities, FMI supports businesses with mergers and acquisitions, ownership transitions, capital raising, and long-term strategic planning. FMI partners with construction companies and other industry stakeholders to navigate market challenges, strengthen operations, and build successful, sustainable businesses.

As a Live Chat Support Representative at FMI Corporation, my role is to assist customers and clients through online chat by answering their questions, providing accurate information, and helping resolve their concerns. I aim to provide excellent customer service and maintain positive relationships with clients.

Key Responsibilities:

Respond to customer inquiries through live chat.
Provide information about the company's services.
Assist customers with questions and concerns.
Resolve issues professionally and promptly.
Maintain accurate records of customer interactions.
Ensure customer satisfaction through clear and polite communication.

Skills Required:

Good written communication skills.
Basic computer and typing skills.
Patience and attention to detail.
Problem-solving abilities.
Ability to work independently and as part of a team.

FMI Corp. offers attractive perks and benefits, including competitive salaries, comprehensive health and dental insurance, generous paid vacation, flexible work arrangements, retirement savings plans, professional development opportunities, paid certifications, modern IT equipment, performance bonuses, family support benefits, and excellent career advancement opportunities, promoting both financial security and a healthy work-life balance.