Live Chat Moderator — Flexible Onsite NYC

Advanced Systems Group, LLC; New York (NY); On-site; USD 28,000 - 36,000; Full time

Job summary

Advanced Systems Group, LLC is seeking a live chat moderator for an onsite role in Midtown Manhattan, NY. You will moderate comments in real time, edit or remove content that violates guidelines, and act quickly to resolve issues during live broadcasts.

You will also support and train fellow moderators, ensuring consistent enforcement of community standards while maintaining composure in a fast-paced environment.

Qualifications

• High school diploma and excellent English language proficiency.
• Prior experience in content moderation, customer support, or community management roles.
• Familiarity with live streaming platforms and chat moderation tools.

Responsibilities

• Moderate live comments in accordance with client-specific guidelines.
• Remove or edit comments that contain insults, offensive language, inappropriate content, or spam to maintain a respectful environment.
• Stay vigilant and proactive in identifying potential issues or disruptions within the chat, taking immediate action as necessary.
• Address violations of chat rules or community guidelines to maintain the integrity of the live stream.
• Carry out moderation and training according to the times scheduled in the project schedule.
• Offer support to other moderators who need assistance as well as mentor new moderators and train them in the role.
• Ban users/comments that violate tenets during HVE.
• Exercise judgment and discretion in making decisions regarding the appropriateness of content and user interactions.

Skills

Content moderation

Customer support

Communication

Decision making

Multitasking

Education

High school diploma

Job description

Advanced Systems Group, LLC is seeking a live chat moderator for an onsite role in Midtown Manhattan, NY. You will moderate comments in real time, edit or remove content that violates guidelines, and act quickly to resolve issues during live broadcasts.

You will also support and train fellow moderators, ensuring consistent enforcement of community standards while maintaining composure in a fast-paced environment.