Live Auction Ops Lead - Groundfloor Growth

TraxNYC Corp; New York (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

TraxNYC Corp — Diamond District, NYC, seeks an Operations Coordinator to own the full order lifecycle for its new live-selling division on TikTok and eBay. You will create listings, stage inventory, process orders, and ensure timely shipping while maintaining accurate stock and customer communications.

The role is in-office at 64 W. 47th Street, NYC, with a 40-hour week and occasional evening/weekend shifts during live shows. Live environment requires fast, precise action and ownership mindset.

Qualifications

• Experience with e-commerce order fulfillment, customer service, or retail operations.
• Familiarity with TikTok Shop and/or eBay seller tools a plus; training provided.
• Strong organizational skills and ability to manage multiple orders/messages simultaneously.
• Comfortable in a fast-paced, live-selling environment where speed and accuracy both matter.
• Basic knowledge of jewelry (metals, gemstones, sizing) a plus.
• Strong written communication for customer-facing messages.
• Flexible availability, including evenings/weekends as live show schedules require.

Responsibilities

• Create and manage product listings on TikTok Shop and eBay for live auction inventory.
• Pull and stage inventory ahead of each live show; keep real-time stock counts accurate.
• Process orders promptly after each live, ensuring accurate invoicing and payment matching.
• Pack and ship orders in a timely manner, meeting platform shipping deadlines.
• Track shipments and proactively resolve delivery issues (delays, lost packages, damage claims).
• Respond to customer messages and questions across both platforms — sizing, materials, order status, etc.
• Handle returns, exchanges, and adjustments professionally and efficiently.
• Monitor and maintain seller ratings/feedback on both platforms.
• Act as a backup live-chat moderator during shows, answering buyer questions in real time.
• Coordinate with shipping/insurance partners on claims or discrepancies.
• Provide basic sales reporting after each live (units sold, revenue, sell-through rate).
• Tracking inventory counts and coordinating with proper departments to keep record of inventory and what has been sold.

Skills

E-commerce operations

Customer service

Organizational skills

Multitasking

Tools

TikTok Shop tools

eBay Seller Hub

Job description

TraxNYC Corp — Diamond District, NYC, seeks an Operations Coordinator to own the full order lifecycle for its new live-selling division on TikTok and eBay. You will create listings, stage inventory, process orders, and ensure timely shipping while maintaining accurate stock and customer communications.

The role is in-office at 64 W. 47th Street, NYC, with a 40-hour week and occasional evening/weekend shifts during live shows. Live environment requires fast, precise action and ownership mindset.