Live-Action Game Facilitator (Full/Part-Time)

Activate Games; Raleigh (NC); On-site; USD 17,000 - 28,000; Full time

Job summary

Activate Games is seeking a proactive Game Facilitator to keep guests moving between experiences and ensure a high-energy, customer-centered atmosphere. You will assist with check-ins, payments, reservations, and group briefings, while guiding players and answering questions during gameplay.

In this fast-paced role, you’ll maintain the gaming spaces, perform light upkeep, and troubleshoot common equipment issues to keep experiences smooth and enjoyable for all guests in Raleigh, NC.

Qualifications

• Excellent verbal and written communication skills.
• Capable of multi-tasking in a fast-paced environment.
• Reliable time management and punctuality for shifts.
• Willingness to work evenings, weekends, and holidays.
• Strong customer service orientation with a positive attitude.
• Energetic, friendly and able to engage groups.
• Basic troubleshooting for game equipment and tech.

Responsibilities

• Check customers in, collect payments, and manage reservations.
• Brief new groups before gameplay and explain rules.
• Monitor players in the gaming area and provide explanations as needed.
• Engage with customers during games to ensure a great experience.
• Maintain rooms via cleaning, painting, and minor upkeep.
• Troubleshoot and perform minor repairs for equipment when needed.

Skills

Communication

Multi-tasking

Time management

Flexible schedule

Customer service

People person

Technical troubleshooting

Job description

Activate Games is seeking a proactive Game Facilitator to keep guests moving between experiences and ensure a high-energy, customer-centered atmosphere. You will assist with check-ins, payments, reservations, and group briefings, while guiding players and answering questions during gameplay.

In this fast-paced role, you’ll maintain the gaming spaces, perform light upkeep, and troubleshoot common equipment issues to keep experiences smooth and enjoyable for all guests in Raleigh, NC.