Game Facilitator at Activate Games

Activate Games; Friendswood (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Activate Games in Friendswood, TX is seeking a Full and Part-Time Game Facilitator to keep players engaged in live-action experiences. You will check in customers, take payments, brief groups, and help ensure an excellent session.

You should be energetic, able to multitask, and comfortable with shifts from 9 am to 1 am, including evenings, weekends, and holidays. Attention to safety, basic troubleshooting, and a friendly demeanor are essential to deliver a memorable customer experience.

Qualifications

• Strong communication and customer service skills.
• Ability to adapt to fast-paced environment.
• Willingness to work evenings, weekends, and holidays.
• Need to manage multiple groups and tasks in real time.

Responsibilities

• Check customers in, take payments, and make reservations.
• Brief new groups prior to the start of the game.
• Monitor customers in the gaming area and provide explanations as needed.
• Participate with customers in active games to ensure a great experience.
• Maintain rooms with cleaning and maintenance.
• Troubleshoot and perform minor repairs for equipment malfunctions.

Skills

Clear communication

Multitasking

Time management

Customer service

People person

Flexibility

Technical troubleshooting

Job description

Full and Part-Time Game Facilitator

We are currently seeking active, passionate, and customer service-savvy professionals for the role of Game Facilitator.

This position keeps you constantly on the move, with limited time spent sitting down. It may involve tasks that require you to be actively present and responsive in a fast-paced work environment.

Activate is taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences. You and your group enter a game experience and become the players to actively and mentally complete challenges.

Key Responsibilities

• Check customers in, take payments, and make reservations
• Brief new groups prior to the start of the game;
• Monitor customers in the gaming area and provide explanations if necessary;
• Participating with customers in active games if needed to ensure customers have an excellent experience;
• Maintain the rooms by cleaning, painting, and any required maintenance;
• Troubleshoot, identify, and make minor repairs in the event of a malfunction;

Required Skills and Qualifications

• Strong communication, multi-tasking, and time management skills
• Must be flexible and available to work evenings, weekends, and holidays
• Ability to adapt to unforeseen situations in a calm and efficient manner
• Must be a people person - energetic, friendly, and outgoing, with the ability to command attention in a crowd.
• A strong customer service orientation with a commitment to delivering an exceptional customer experience.
• Must be willing to work various shifts starting as early as 9 am and ending as late as 1 am. Managers will work within the given availability
• Some troubleshooting and technical ability that can be applied to a wide variety of equipment repair/maintenance needs.

Learn more about us at: https://playactivate.com/

Activate provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, genetic information, age, disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws. In addition, Activate complies with applicable state and local laws governing nondiscrimination in employment in every location where Activate has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.