Litigation Support Analyst, Hosting

TransPerfect; New York (NY); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k matching

Membership to childcare providers

Birthday off

Job summary

A leading legal technology firm in New York seeks a Litigation Support Analyst to provide global technical hosting support and manage electronic discovery solutions for law firms and corporate legal departments. Candidates should have a Bachelor's degree and strong communication skills. The firm offers growth opportunities and a comprehensive benefits package, including medical, dental, and 401k matching.

Qualifications

• Strong technical background is helpful.
• Ability to convey technical processes in easy language.
• Experience in litigation technology preferred.
• Strong organizational and customer service skills.
• Excellent written and verbal communication.
• Ability to work overtime, including evenings and weekends.
• Available by phone or email when out of the office.
• Able to work under pressure and meet deadlines.
• Proactive with ability to develop customized client solutions.

Responsibilities

• Provide technical hosting support globally.
• Manage electronic discovery solutions.
• Troubleshoot tech-related issues.
• Troubleshoot tech issues for internal and external stakeholders.
• Answer client questions about web hosting software and perform admin tasks.
• Handle multiple projects to meet deadlines and ensure smooth day/evening shift transitions.
• Develop analytical skills to research solutions and determine actions.
• Ensure work meets client specs and industry standards and deadlines.
• Perform other tech-based projects as required.
• Work with Relativity and LAW to execute document productions including Bates stamping, load files, OCR.
• Create custom event handlers and Relativity scripts to improve workflow.

Skills

Technical support

Customer service

Analytical skills

Organizational skills

Communication skills

Education

Bachelor’s Degree in related field

Tools

MS Office

SQL

Visual Basic

Relativity

SQL

Visual Basic

Job description

Litigation Support Analyst, Hosting page is loaded## Litigation Support Analyst, Hostinglocations: US-New York, NYtime type: Full timeposted on: Posted Todayjob requisition id: R2025-242282**TransPerfect Is More Than Just a Job…** Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.# Who We Are: (TLS) empowers legal professionals to leverage AI, analytics, and multi-language technology across e-discovery, forensic consulting, due diligence, privacy, managed review, and staffing projects. TLS delivers software and service solutions to every Am Law 200 and Global 100 firm, and the majority of Fortune 500 corporate legal departments.# What You Will Be Doing:Provide technical Hosting support to Project Management Teams globally. Manage electronic discovery solutions for the culling, processing, hosting and conversion of electronically stored information (ESI) for end clients consisting of mainly law firms and Fortune 500 companies.* Communicate with Project Management Teams as well as clients in order to effectively execute tasks throughout the life cycle of a case.* Troubleshoot any tech-related issues; both internally and externally.* Be available to answer client questions about web hosting software and perform various administrative functions of the application(s) to meet clients’ needs.* Handle multiple projects and jobs to ensure deadlines are met.* Ensure smooth transition of work between day and evening shifts.* Develop and utilize strong analytical skills to research potential solutions and determine appropriate course of action.* Ensure jobs are completed according to client, and industry standards, and that job specifications and deadlines are adhered to.* Perform other tech-based special projects or duties when required.* Work with Relativity and LAW to execute document productions, including bates stamping, creating load files and performing OCR* Create custom event handlers and Relativity Scripts to improve workflow# Who We Are Looking For:* Bachelor’s Degree in related field, such as computer sciences or information management-technology, a strong technical background is helpful.* Knowledge of MS Office applications required.* Ability to convey technical processes and terminology into easy to understand language.* Strong organizational skills.* Excellent customer service skills.* Strong written and oral communication skills.* Available to work overtime, including evenings and weekends as needed.* Available by phone or email when out of the office as needed.* Ability to work well under pressure and meet tight deadlines.* Positive attitude and ability to develop and implement new ideas to create customized solutions on a client by client basis.# DESIRED SKILLS AND EXPERIENCE:* Experience in litigation technology/vendor side preferred.* Knowledge of SQL and/or Visual Basic.* Experience with LAW PreDiscovery or IPRO is a major plus.* Experience with Concordance and Summation is a plus.* Experience administrating Relativity.# # Where Your Career Is Going:At TransPerfect, there are a lot of growth opportunities. The successful candidate will be ambitious and motivated with the ability to learn quickly. If you’re ready to join a growing company and jumpstart your career, we want to hear from you! All departments offer career growth and development that can combine your skills, interest, and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.End your job search and find your career at TransPerfect #careersNOTjobs.# Why TransPerfect:For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local lawFor more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com and