Litigation Support Analyst, Hosting

TransPerfect Connect; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k matching

Birthday off

Job summary

TransPerfect Connect in New York, NY is seeking a dedicated individual to provide technical hosting support within the legal solutions sector. This role involves managing electronic discovery solutions, troubleshooting tech issues, and ensuring all tasks are executed to client standards.

The ideal candidate will possess a relevant Bachelor’s degree and demonstrated communication and customer service skills. The position offers a comprehensive benefits package, overtime availability, and the opportunity to contribute innovative solutions.

Qualifications

• Bachelor’s degree in a related field, such as computer science or information management-technology.
• Excellent communication skills and ability to convey technical processes.
• Available to work overtime, including evenings and weekends.

Responsibilities

• Provide technical hosting support to Project Management teams globally.
• Manage electronic discovery solutions for law firms and Fortune 500 companies.
• Troubleshoot tech-related issues and communicate with clients.

Skills

Technical support

Analytical skills

Customer service

Communication skills

Organizational skills

Education

Bachelor’s degree in a related field

Tools

SQL

Relativity

LAW PreDiscovery

MS Office applications

Job description

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

TransPerfect Legal Solutions (TLS) empowers legal professionals to leverage AI, analytics, and multi‑language technology across e‑discovery, forensic consulting, due diligence, privacy, managed review, and staffing projects. TLS delivers software and service solutions to every Am Law 200 and Global 100 firm, and the majority of Fortune 500 corporate legal departments.

Responsibilities

• Provide technical hosting support to Project Management teams globally.
• Manage electronic discovery solutions for the culling, processing, hosting, and conversion of electronically stored information (ESI) for end clients consisting mainly of law firms and Fortune 500 companies.
• Communicate with Project Management teams and clients to effectively execute tasks throughout the life cycle of a case.
• Troubleshoot any tech‑related issues, both internally and externally.
• Be available to answer client questions about web hosting software and perform various administrative functions of the application(s) to meet clients’ needs.
• Handle multiple projects and jobs to ensure deadlines are met.
• Ensure smooth transition of work between day and evening shifts.
• Develop and utilize strong analytical skills to research potential solutions and determine appropriate course of action.
• Ensure jobs are completed according to client and industry standards, and that job specifications and deadlines are adhered to.
• Perform other tech‑based special projects or duties when required.
• Work with Relativity and LAW to execute document productions, including bates stamping, creating load files and performing OCR.
• Create custom event handlers and Relativity Scripts to improve workflow.

Qualifications

• Bachelor’s degree in a related field, such as computer science or information management‑technology; a strong technical background is helpful.
• Knowledge of MS Office applications required.
• Ability to convey technical processes and terminology into easy‑to‑understand language.
• Strong organizational skills.
• Excellent customer service skills.
• Strong written and oral communication skills.
• Available to work overtime, including evenings and weekends as needed.
• Available by phone or email when out of the office as needed.
• Ability to work well under pressure and meet tight deadlines.
• Positive attitude and ability to develop and implement new ideas to create customized solutions on a client‑by‑client basis.

Desired Skills and Experience

• Experience in litigation technology/vendor side preferred.
• Knowledge of SQL and/or Visual Basic.
• Experience with LAW PreDiscovery or IPRO is a major plus.
• Experience with Concordance and Summation is a plus.
• Experience administrating Relativity.

Benefits

We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child‑care providers, and other TransPerks. You even get your birthday off.

Equal Employment Opportunity Statement

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.