Litigation Operations Manager

Automatic Data Processing, Inc.; Raleigh (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

Smith Anderson in Raleigh, NC is seeking a Practice Area Manager to support its litigation team with scalable processes, intake, billing, matter administration, and technology adoption.

The role requires strong organizational and communication skills, attention to detail, and ability to collaborate with attorneys, paralegals, and staff.

Bachelor's degree and at least five years in a law firm or legal department preferred; paralegal certification is a plus.

Qualifications

• Minimum of five years of experience in a law firm or legal department.
• Demonstrated experience coordinating assignments and implementing quality control standards.
• Working knowledge of case intake, conflict check, and new matter procedures.
• Strong organizational and communication skills, and proficiency with Microsoft Office and legal practice management software.

Responsibilities

• Coordinate the day-to-day efforts of the practice group team to support attorneys, all team members, and clients efficiently and effectively.
• Assist with setting workflow standards and processes for team members related to intake, billing, case tracking, and case management.
• Assist with coordinating team assignments and tracking deadlines to help workflow smoothly.
• Identify training needs and coordinate training to meet the needs and professional development goals of attorneys and other professionals.
• Assist with matter- and task-level billing tracking to improve insight and client communications around budgeting and case expenditures.
• Assist with the implementation of technology tools and developing standards and practices for the use of those tools within the department.
• Identify opportunities for collaboration and shared resources and initiatives within the litigation team.
• Administer quality control standards for practice group work product and processes, and recommend improvements as needed.
• Compile and create documents for the litigation team vault.
• Evaluate performance metrics and identify improvement opportunities.
• Collaborate across functions to establish consistency and optimize performance, including working with Operations, Litigation Technology, Innovation, Finance and lawyers, paralegals, and administrative assistants in the litigation team.
• Identify and address additional operational needs and opportunities for growth within the litigation team.
• Help all litigation team members, and all colleagues interacting with the litigation team, to solve problems and elevate performance.
• Perform other duties as assigned.

Skills

Organizational skills

Communication

Microsoft Office

Legal practice management software

Education

Bachelor's degree

Paralegal Certification

Job description

Smith Anderson in Raleigh, NC is seeking a Practice Area Manager to support its litigation team with scalable processes, intake, billing, matter administration, and technology adoption.

The role requires strong organizational and communication skills, attention to detail, and ability to collaborate with attorneys, paralegals, and staff.

Bachelor's degree and at least five years in a law firm or legal department preferred; paralegal certification is a plus.