Listing Operations Lead: Digital Listings & Quality

Buywander; Plymouth (MN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Holidays

Health insurance

Dental insurance

Vision insurance

401K

Job summary

BuyWander is seeking a Listings Operations Supervisor in Minneapolis/Plymouth, MN, to lead a production team responsible for item identification, grading, and content creation for digital listings. You will audit outputs, manage the queue, and ensure 100% compliance with standards daily.

Responsibilities include coaching the team, overseeing Scan-to-Match accuracy, and coordinating photography and descriptions for all listings.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Previous experience in an ecommerce or production environment.
• Proven leadership and supervisory skills.
• Strong attention to detail and accuracy.
• Fluent with technology and able to use various computer and phone programs to efficiently accomplish tasks.
• Excellent communication and interpersonal skills.
• Ability to follow instructions, work independently, and communicate effectively with supervisors and team members.

Responsibilities

• Serve as the resident subject matter expert on all aspects of the listing process, including identification, grading, and content production.
• Provide immediate, definitive answers and technical guidance to the team, ensuring operational knowledge is robust and consistent.
• Oversee the "Scan-to-Match" process, ensuring the digital listing perfectly matches the physical item, either by aligning with the digital manifest or via online search.
• Develop and enforce standards for condition notes, ensuring customers receive exactly what they expect.
• Manage the photography and description workflow to ensure high-quality visual representation on the site.
• Monitor the Digital Processing Queue to ensure a diverse and steady mix of products is going live daily.
• Hire, train, and lead a production team that meets or exceeds listing targets each day.
• Oversee the correction, performance improvement, and incentivization of all team members.
• Assist the General Manager in leading the team and act as Person-In-Charge when other managers are not on duty.
• Maintain a safe working environment and enforce safety regulations.

Skills

Leadership

Attention to detail

Communication

Supervision

Ecommerce operations

Process optimization

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

BuyWander is seeking a Listings Operations Supervisor in Minneapolis/Plymouth, MN, to lead a production team responsible for item identification, grading, and content creation for digital listings. You will audit outputs, manage the queue, and ensure 100% compliance with standards daily.

Responsibilities include coaching the team, overseeing Scan-to-Match accuracy, and coordinating photography and descriptions for all listings.