Liquor Store Associate

The Winn-Dixie Company; Saint Augustine (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading grocery retail company in Florida is seeking a knowledgeable customer service associate dedicated to enhancing customer loyalty through courteous service in a fast-paced environment. Responsible for compliance with alcohol sales regulations, inventory management, and ensuring a friendly atmosphere. Candidates should possess a high school diploma and relevant experience in customer service. They must also complete required training and pass a pre-employment drug test. This role offers an engaging atmosphere and opportunities for skill development.

Qualifications

• Must be at least 21 years of age.
• TIPS Training required prior to position start date.
• Successful completion of a pre-employment drug test and background check.

Responsibilities

• Observe customers for age verification and compliance.
• Provide continuous attention to customer needs.
• Stock department products to ensure freshness.

Skills

Customer service skills

Basic computer skills

Ability to work in fast-paced environment

Education

High School / GED Diploma

Tools

Cashier equipment

Various material handling equipment

Job description

Overview

Job Summary: This role is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere.

Responsibilities

• Compliance 50%: Observes customers and checks identification for age verification, identifying customers who should not be served additional alcohol and monitoring customers to assist in the prevention of open containers leaving the store.
• Deny sale of alcohol or tobacco to underage or intoxicated customers.
• Customer Excellence 25%: Provides continuous attention to customers\' needs.
• Greets, assists, and thanks customers in a prompt, courteous, and friendly manner.
• Offers product suggestions to customers when appropriate.
• Operational Excellence 25%: Stocks and rotates department products to ensure freshness and date control.
• Restocks and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
• Operates department equipment and tools; operates cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate.
• Keeps work area clean, orderly and free from safety hazards; reports faulty equipment and hazards to management.

Qualifications

• Education: High School / GED Diploma
• Language(s) Required: English; Language(s) Preferred: English and Spanish
• Relevant Experience: Supervisory Experience; 0-3 yrs minimum; No Supervisory Experience
• Knowledge, Skills & Abilities: Must be at least 21 years of age; TIPS Training required prior to position start date; Ability to read, write, speak, and understand English, and proficiently follow instructions; Authorization to work in the United States or the ability to obtain the same; Successful completion of a pre-employment drug test and background check; Compliance with all company policies and procedures; High standard of integrity and reliability; Basic computer skills required to participate in online training; Customer service skills; Ability to work in fast-paced and busy environment.

Environmental Factors

Retail - General Heavy: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts.

Travel

Travel Percent & Overnight: None

Shift

Addendum: Text Editor; Required Certifications & Trainings: Cicerone Certification; Alcohol Compliance Training; Tapping and Configuring Kegs; Perfect Pour Essentials; Beer Science & Styles; Wine & Spirits Training; Cigar/Humidor training; Sampling station- wine dispenser; DSD/Receiving- Fintech, Reclaim; FIM (Fresh Item Management); Cashier training; Cash Office training; Service Desk- Lottery; Grocery- stocking, rotation, ordering, merchandising; Pricing- Tags, Signs, Ad change; and MOD training- open and close store.