Liquor Department Manager

Safeway; Lahaina (HI); On-site; USD 52,000 - 68,000; Full time

Job summary

Safeway in Lahaina, HI, is seeking a Liquor Manager to lead the beer, wine and liquor department and deliver excellent customer service. You will supervise Liquor Clerks, manage daily inventory, and ensure pricing and displays meet merchandising guidelines.

The role involves training staff, overseeing orders, handling cash transactions, and maintaining compliance with all laws and store policies. The position is hourly non-exempt and reports to the Store Manager and assistant managers.

Qualifications

• Previous supervising liquor department preferred.
• Ability to follow policies and procedures.
• Strong customer service orientation and problem-solving skills.

Responsibilities

• Provide friendly, courteous service to Safeway customers.
• Train, schedule, and supervise Liquor Clerks to ensure adequate staffing.
• Resolve customer issues related to sales or service in the liquor department.
• Face shelf to company standards and maintain display cleanliness.
• Monitor inventory, replace stock, and place orders as needed.
• Perform daily inventory and oversee checkout processes including payments and change.
• Ensure compliance with Federal, State, local laws and store policies on tobacco and liquor sales.
• Assist with price changes and signage as directed by merchandising.

Skills

Staff supervision

Customer service

Inventory management

Merchandising

Cash handling

Training

Tools

POS systems

Job description

As a primary contact for Safeway customers, the Liquor Manager provides friendly, courteous, and helpful service. Liquor Manager is held accountable for the department’s results in providing superior service, increasing sales, improving gain, and containing costs. Trains, supervises, schedules, and assigns duties to Liquor Clerks. Follows division guidelines for implementation of merchandising programs. Changes signs and prices as directed by merchandising. Inventories floor stock daily. Orders merchandise for store and checks order for department shrink. Responsible for maintaining appropriate store inventory. Operates computerized cash register and credit card scanner, totals customer’s liquor purchases, takes payment, makes change and sells small items. Oversees beer, wine, and liquor area and replaces stock as needed. Rotates and reworks the stock in cooler for convenience of access and display. Provides customer service and advises customers on liquor purchases. Responsible for overall cleanliness of the department. Follows company tobacco and liquor sales policies. The position is hourly non-exempt. The Liquor Manager reports to Store Manager, 1st and 2nd Assistant Manager or Person in Charge.

Job Duties

• Provides customer service as defined by the employer within the scope of the position and within company policy.
• Trains, schedules, and supervises Liquor Clerks to ensure optimum staffing patterns are met in the department.
• Speak with customers to resolve problems with sales, dissatisfaction with service or product, or other problems related to the operation of the Liquor Department.
• Face shelf to company standards.
• Maintain cleanliness of liquor area of the store.
• Replace stock in displays.
• Perform daily inventory and order necessary product quantities from vendor.
• Responsible for accurate inventory procedures to include checking load for shorts and maintaining backroom area. Maintain all paperwork in files.
• Return excessive product to backroom and inventory and complete BRI.
• May make signs to indicate price of items on display.
• Receives payment for customer purchases and counts back correct change.
• Adheres to Federal, State, local laws. Adheres to safety policies and store rules. Adhere to tobacco and liquor sales policies.
• Other duties as assigned.