Liquid Cooling Pump Application & Service Specialist

ebm-papst; Farmington (CT); On-site; USD 100,000 - 120,000; Full time

Job summary

ebm-papst, Inc. in Farmington, CT is seeking a Research and Development Active - Regular full-time Product Expert to lead hands-on commissioning, testing, and qualification of liquid cooling pump solutions during our ramp-up.

The role combines customer-facing application support, test bench work, and global training enablement, with responsibilities spanning field service, data handling, and feedback to drive product and process improvements.

Qualifications

• At least 5 years of hands-on experience in pumps, hydronic systems, or related fields.
• Strong practical problem-solving skills with the ability to work independently at customer sites, in the lab and on the test bench.
• Ability to read technical drawings and use standard measurement equipment with good documentation.

Responsibilities

• Commission pumps at customer sites and document results.
• Capture and evaluate measurement data from commissioning and field service and translate into recommendations.
• Perform test bench measurements and qualification of pumps across hydraulic, electrical, thermal, and endurance aspects.
• Prepare test plans, validation reports, and release recommendations for pump samples and setups.

Skills

Hands-on experience

English proficiency

Willingness to travel

Education

Engineering degree or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Research and Development Active - Regular full-time Product Expert Farmington, CT, US

2 days ago Requisition ID: 1223

Salary Range: $100,000.00 To $120,000.00 Annually

ebm-papst, Inc.

Job Description

Summary:
Responsible for hands‑on commissioning, testing, qualification, sample final assembly, field service, and global training enablement for liquid cooling pump solutions during the build‑up of the business incubator. The role combines customer‑facing application support, test bench execution, service capability building, measurement data handling and practical feedback into product and process improvement.

Essential Functions of the Job:
The essential functions of this job require the person, with or without reasonable accommodation, to perform the following:

• Commission liquid cooling pumps and pump assemblies at customer sites, including functional checks, start‑up support, troubleshooting and documentation of results.
• Capture, process and evaluate measurement data from customer commissioning, test bench activities and field service assignments; translate findings into actionable recommendations.
• Perform test bench measurements, characterization and qualification of pumps, including hydraulic, electrical, thermal, acoustic and endurance‑related validation as applicable.
• Prepare, execute and document test plans, validation reports, customer‑specific trial runs and release recommendations for pump samples and application setups.
• Carry out field service activities for pumps, including diagnostics, seal replacement, component exchange, corrective actions and verification after service work.
• Perform final assembly, configuration and functional verification of pump prototypes, samples and customer‑specific demonstrators.
• Support installation readiness, service concepts, tools, spare parts and documentation for new liquid cooling pump applications.
• Build practical know‑how from early customer projects and feed lessons learned back to R&D, product management, quality, operations and suppliers.
• Train and qualify partner companies, service providers and internal employees for commissioning, measurement, test bench and field service activities.
• Develop and maintain global training programs, work instructions, service manuals, checklists and qualification standards for repeatable worldwide execution.
• Support root cause analysis, issue resolution and continuous improvement for pump performance, reliability, assembly and serviceability topics.
• Act as a flexible hands‑on expert during the ramp‑up phase, supporting customer projects, internal prototypes, lab activities and field assignments as priorities evolve.

Recommended Education and/or Experience

• Technical apprenticeship, bachelor’s degree or comparable qualification in mechatronics, electrical engineering, mechanical engineering, fluid technology, HVAC, service engineering or a related field.
• Mandatory: At least 5 years of hands‑on experience in at least one relevant field: industrial pumps, hydronic systems, liquid cooling, test bench operation, field service, commissioning, prototype build or industrial measurement technology.
• Strong practical problem‑solving skills with the ability to work independently at customer sites, in the lab and on the test bench with high quality, safety and documentation standards.
• Ability to read and interpret technical drawings, wiring diagrams, hydraulic schematics, service instructions and test specifications; confident use of standard measurement equipment and documentation tools.
• Experience creating or improving service documentation, work instructions, training material, checklists or qualification standards is strongly preferred.
• Willingness to travel internationally and support customer‑facing assignments; strong communication skills in English are required, German or additional languages are beneficial.
• Collaborative mindset and ability to work effectively with R&D, application engineering, product management, quality, operations, suppliers, partner companies and regional teams in a global build‑up environment.

All Employees are expected to:

• Follow the Employee Handbook policies and procedures and uphold organizational values.
• Contribute to building a positive work environment.
• Report for work consistently and on time.
• Report to supervision conditions or practices that are unsafe to ebm-papst and its employees.

Benefits: Eligible employees receive a comprehensive benefits package including medical, dental and vision insurance; HSA options; life and disability insurance; voluntary supplemental benefits; a 401(k) retirement plan with company contributions; and paid time off.