Liquid Cooling Fluid Manager

Vertiv Corporation; Columbus (OH); On-site; USD 120,000 - 150,000; Full time

Job summary

Vertiv is seeking a Liquid Cooling Services Operations Manager to lead fluid management services, direct to chip service and project support operations. The role requires building repeatable processes for service and maintenance of liquid cooling systems, coordinating with chemical suppliers, and developing pricing for end users.

Candidates should have a technical background in mechanical systems, with strong costing skills and the ability to communicate effectively across teams, including

Qualifications

• Bachelor's degree in an Engineering discipline, Business or equivalent field services experience
• 5+ years of service or installation field or management experience
• Knowledge of thermal cooling systems and monitoring is a plus
• Strong communication, problem solving and customer service skills

Responsibilities

• Drive standard methods and procedures for liquid cooling services
• Create the service and delivery scope of work with technical and service sales teams
• Coordinate with water treatment suppliers and price using direct labor costs
• Lead remediation efforts and build pricing proposals for end users
• Communicate effectively in meetings and presentations
• Support KPI reporting and ensure customer satisfaction

Skills

Communication skills

Estimate mechanical services

Customer service

Detail-oriented

Organizational skills

Multi-tasking

Education

Bachelor's degree in Engineering or Business

Job description

Job Description

POSITION SUMMARY Vertiv's Thermal Service organization is currently hiring a Liquid Cooling Services Operations Manager. This position will be responsible for leading Vertiv's fluid management services, direct to chip service and project support business operations. This person will focus on establishing processes Vertiv's ongoing service & maintenance of liquid cooling systems to ensure a smooth, repeatable process is established, implemented, and followed. This job requires a technical understanding of mechanical systems and understanding of chemical systems is a plus. This position will help build remediation plans and coordinate with PG-25 fluid manufacturers. In addition, this person will gather technical and fluid remediation requirements to build out pricing and proposals for our end user customers. Good technical and costing skills are essential.

RESPONSIBILITIES

Work with the Project deployment and Field Services organizations to help drive standard methods and procedures and institute best practices for performing liquid cooling services. Ensure the procedures are documented and enforced. Create the service and delivery scope of work in conjunction with the technical and service sales teams. Work with Vertiv's water treatment suppliers to gather remediation instructions and convert their material price with Vertiv's direct labor costing to build out a detailed proposal. Interface with Vertiv's field labor team on effectively implementing fluid treatment based on specific instructions from our chemical suppliers. Evaluate alternative delivery methods to help ensure success of Vertiv's liquid cooling services using expertise in other functional areas of the organization, such as Engineering, Offering and Field Execution. Establish and implement processes with a focus on hand-offs between functional areas to drive customer satisfaction. Work to build and modify existing Liquid Cooling services to adapt to the quickly changing landscape of direct to chip cooling. Ensure issues are resolved promptly and communicated to stakeholders. This includes both process and technical engineering solutions. Must have ability to communicate effectively, including conducting effective meetings and presentations. Support Vertiv's existing liquid cooling program reporting and customer KPI's. Document remediation efforts clearly and elevate lab tests that are out of the set parameters. Proven record of accomplishment executing complex mechanical and electrical projects or services programs. Ability to read and understand project mechanical drawings and scope documents. Identify key points to ensure Vertiv Service meets its deliverables. Ability to position our service programs in a way which maintains a good relationship with our customer and provides value. Experience working with remote technicians and +dealing with conflict resolution with contractors and customers. Respects the need and value for process, training, and governance, but understands when we need to escape and "bend" a process because the situation dictates it. Apply lessons learned to current and future projects.

QUALIFICATIONS

Bachelor's degree in an Engineering discipline, Business or equivalent field services experience 5+ years of service or installation field or management experience, critical infrastructure expertise with thermal cooling systems and monitoring are a plus. Knowledge of construction and mechanical systems is a plus. Knowledge of engineering, data center infrastructure and commissioning processes is also helpful. A high degree of communication, problem solving and customer service skills are required.

Special Skills

• Excellent communication skills, both written and verbal
• Ability to estimate mechanical services
• Excellent customer service skills
• Detail-oriented
• Excellent organizational, analytical, and people skills
• Ability to work and multi-task in a fast-paced environment.

PHYSICAL REQUIREMENTS

No Special Physical Requirements

TRAVEL TIME REQUIRED

25 to 30%

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS

Safety. Integrity. Respect. Teamwork. Inclusion

OUR STRATEGIC PRIORITIES

High-Performance Culture Customer Focus Operational Excellence Innovation Financial Strength

VERTIV BEHAVIORS

Own it Act with urgency Foster a customer-first mindset Think big and execute Lead by example Drive continuous improvement Learn and seek out development Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network.

Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail].