Linux Desktop Support

North Carolina State University; Raleigh (NC); On-site; USD 71,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Account

Retirement Programs

Disability Plans

Life Insurance

Accident Plan

Paid Time Off

Holidays

Job summary

North Carolina State University in Raleigh seeks a Linux Desktop Support professional to manage hardware and software for 200+ desktops running Red Hat Enterprise Linux and Ubuntu. You will ensure reliable desktop operation, provide end-user support, and resolve issues efficiently.

This role requires Linux administration, OS upgrades, user management, and collaboration with IT teams. A Bachelor's degree and experience with RH and Ubuntu are preferred; on-site work schedule is typical.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Proven experience administering physical Linux systems (not virtual) on Red Hat Enterprise Linux and Ubuntu.
• Knowledge of network protocols: TCP/IP, DNS, DHCP, VPN; local firewalls management.
• Strong hardware troubleshooting for desktops, workstations, and laptops.
• Excellent communication skills to explain technical concepts to non-technical users.

Responsibilities

• Perform hardware and software administration for 200+ desktops/workstations/laptops running RHEL and Ubuntu.
• Deploy, configure, and maintain Linux OS and applications.
• Provide end-user support for Linux desktop issues and resolve incidents promptly.
• Troubleshoot networking, printing, drivers, and NAS within GNOME environment.
• Conduct OS upgrades, patches, and security enhancements.
• Manage user accounts and permissions on Linux desktops.
• Monitor backups and archive data as devices are replaced.
• Document configurations and troubleshooting procedures.
• Stay updated on Linux desktop technologies and trends.

Skills

Linux support

Hardware troubleshooting

Networking basics

User support

Documentation

Education

Bachelor's degree in CS/IT

Tools

Red Hat Enterprise Linux

Ubuntu Linux

apt

yum

DNS

TCP/IP

VPN

Firewall basics

Job description

Posting Information

Posting Number: PG193842EP

Internal Recruitment: No

Working Title: Linux Desktop Support

Anticipated Hiring Range: $70,949 - $75,000

Work Schedule: 8am - 5pm or 9am - 6pm, Monday - Friday (Position requires the employee to report onsite)

Job Location: Raleigh, NC

Department: Electrical and Computer Engineering

About the Department

The Department of Electrical and Computer Engineering (ECE) has as its mission the accumulation, generation, and dissemination of knowledge in Electrical and Computer Engineering. Central to the mission is a high quality research and educational program that benefits our students, the State of North Carolina, the nation and the world. The Department acts as a focal point for development, growth and entrepreneurship. The national and international reputation of the Department facilitates future growth in areas of fundamental economic importance to the State.

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being.

What we offer:

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties

We are seeking a highly skilled Linux Desktop Support professional to join our team and take charge of the hardware and software administration for our growing (200+) fleet of desktops, workstations, and laptops running RedHat Enterprise Linux and Ubuntu Linux. As a Linux Desktop Support Professional, you will be responsible for ensuring the smooth operation and optimal performance of our Linux-based desktop infrastructure, providing technical support to end-users, and resolving hardware and software-related issues efficiently.

We offer a benefits package and opportunities for growth and development. If you are a Linux enthusiast with a passion for providing exceptional desktop support, we would love to hear from you.

Responsibilities include but are not limited to:

• Perform hardware and software administration for two hundred desktops, workstations, and laptops running RedHat Enterprise Linux and Ubuntu Linux.
• Deploy, configure, and maintain Linux-based operating systems and applications.
• Provide technical support to end-users regarding Linux desktop-related issues, troubleshooting hardware and software problems, and resolving technical incidents in a timely manner.
• Troubleshoot and assist end user issues with networking, printing, drivers, and network storage within the Gnome desktop environment.
• Conduct regular system maintenance, including OS upgrades, patches, and security enhancements.
• Manage user accounts, permissions, and access rights on Linux desktop systems.
• Monitor system backups and perform archival of data as users leave or systems are replaced.
• Monitor system performance and proactively identify potential issues or areas for improvement.
• Document system configurations, processes, and troubleshooting procedures.
• Stay updated with the latest industry trends and technologies related to Linux desktop support.

Other Responsibilities

• Other duties as assigned

Qualifications

Minimum Education and Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Other Required Qualifications

• Proven experience in administering physical (not virtual) Linux systems, particularly running RedHat Enterprise Linux and Ubuntu Linux.
• In-depth knowledge of Linux-based operating systems, including installation, configuration, and troubleshooting.
• Experience with hardware troubleshooting, including desktops, workstations, and laptops.
• Familiarity with network protocols and services, such as TCP/IP, DNS, DHCP, and VPN, as well as how to manage local firewalls.
• Proficiency in diagnosing and resolving software-related issues, particularly with apt and yum.
• Ability to work independently, prioritize tasks, and manage time efficiently.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.

Preferred Qualifications

• Certifications such as Red Hat Certified Engineer (RHCE) or CompTIA Linux+ are a plus.
• Previous experience within an academic institution or national research lab.

Required License(s) or Certification(s)

N/A

Valid NC Driver's License required

No

Commercial Driver's License required

No

Recruitment Dates and Special Instructions

Job Open Date: 12/09/2024

Anticipated Close Date: Open until filled

Special Instructions to Applicants: Applicants should submit a resume, cover letter, and names and complete contact information of at least three (3) professional references, including email addresses and phone numbers.

Position Details

Position Number: 00060308

Position Type: Exempt Professional Staff

Full Time Equivalent (FTE) (1.0 = 40 hours/week): 1.0

Appointment: 12 Month Recurring

Mandatory Designation - Adverse Weather: Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events: Non Mandatory - Emergency Event

Department ID: 140401 - Electrical & Computer Engineering

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.