Linkage Specialist

NEXUS RECOVERY CENTER INCORPORATED; Texas; On-site; USD 38,000 - 60,000; Full time

Job summary

Nexus Family Recovery Center in Dallas, TX is seeking a Linkage Specialist to coordinate pre-entry, during services, and post-services between Parkland Addiction Team, neonatal units, Nexus treatment, and community clinics. Under the Director, you will ensure seamless client flow and communication across teams.

The role requires early hours, transport duties, strict confidentiality, and adherence to HIPAA; the ideal candidate has a background in social services and is committed to compassionate

Qualifications

• Bachelor’s degree or high school diploma/GED preferred.
• Experience with substance use disorder and mental health preferred.
• One year of experience in social services; or an equivalent combination of education and experience.
• Clean driving record and valid driver’s license required.
• Must stay current with agency training requirements.

Responsibilities

• Maintains frequent contact with Parkland professionals and partner clinics.
• Adheres to client confidentiality regulations (HIPAA).
• Provides needed transportation for clients.
• Works early shifts to transport clients to treatment as needed.
• Maintains accurate documentation and logs in required systems.
• Escalates emergencies and participates in staff trainings.

Skills

Attention to detail

Empathy

Active listening

Boundaries

Cultural sensitivity

Personal recovery

Microsoft Outlook

Excel

SharePoint

Teams

Education

Bachelor’s degree

High school diploma/GED

Tools

Microsoft Outlook

Excel

SharePoint

Teams

Job description

Job Details

• Job Location: Legal Address - DALLAS, TX 75228
• Position Type: Full Time
• Education Level: High School Preferred
• Salary Range: $38,000.00 - $60,000.00 Salary/year
• Travel Percentage: Road Warrior
• Job Category: Nonprofit - Social Services

About Nexus Family Recovery Center

Nexus Family Recovery Center is a Dallas-based nonprofit dedicated to helping women and families heal from substance use disorder. We provide a comprehensive continuum of care, from detox through residential and outpatient treatment, rooted in trauma-informed, evidence-based practice and a deep belief that recovery is possible for everyone we serve.

At Nexus, our culture is built on the same values we bring to our clients: respect, compassion, and integrity. Our team is made up of professionals who are serious about the work and about each other, and we are committed to building a workplace where staff feel supported, valued, and able to grow.

We back that commitment with meaningful benefits. Full-time employees receive fully covered health insurance premiums — no cost to you for your own coverage. Coverage is also available to dependents at a cost.

If you're looking for work that matters, a team that shows up, and an organization that invests in the people doing the hard work, then we'd love to meet you.

Summary

Under the direction of the Director, the Linkage Specialist will be working and managing the services between Parkland Addiction Team, neonatal intensive unit, perinatal unit, Nexus treatment team, and community methadone clinics. It will be the essential duty of the Linkage Specialist to ensure pre-entry, during services, and post-services are coordinated between the clients and the agency.

Essential Duties & Responsibilities

• Maintains frequent contact with the professionals at Parkland and methadone clinics with attention to providing brief program updates and maintaining satisfaction on the part of partner agencies.
• Adheres to client confidentiality regulations.
• Provides needed transportation for clients.
• Works as early as 5am, when needed, to transport clients to treatment.
• Provides client supervision in a safe, therapeutic setting.
• Utilizes and promotes the appropriate treatment model with all clients. Conducts appropriate interventions and provides support.
• Observes and documents relevant client information and behaviors.
• Ensures communication lines between department and members of a client’s treatment team are functioning optimally.
• Maintains accurate documentation in staff logs, incident reports, facility forms, and/or other reports promptly.
• Documents notes and other clinical information in database systems including CMBHS and Welligent.
• Escalates emergencies as appropriate.
• Conducts and documents urine screening.
• Attends all required staff training sessions by Nexus and state licensing requirements and completes all training on time.
• Attends and participates in all staff meetings.
• Adheres to and promotes the Nexus mission and values. Acts as a role model for others.
• Conducts client groups as needed.
• Other duties within the organization as assigned.

QualificationsCompetencies

• Strong attention to detail and organizational skills
• Empathy and active listening
• Authenticity and appropriate self-disclosure
• Strong boundaries and ethical practice
• Cultural sensitivity and respect for diversity
• Commitment to personal recovery and professional growth
• Proficient in common office technology tools, including Microsoft Outlook, Excel, SharePoint, and Teams.

Education, Licensure, & Experience

• Bachelor’s degree or high school diploma/GED preferred.
• Experience with substance use disorder and mental health preferred.
• One year of experience in social services; or an equivalent combination of education and experience.
• Additional professional certifications and accreditation may be a plus for this position.
• Must remain current with professional licensing requirements and agency training requirements.
• Clean driving record and all training required by the agency. Must maintain a valid driver’s license throughout employment with Nexus.

Qualifications & Responsibilities

• Respects confidentiality always.
• Follows HIPAA and CFR 42 guidelines for disclosing information.
• Adheres to the agency’s compliance plan, code of conduct, and the Nexus policies & procedures.
• Treats all clients, visitors, and co-workers with dignity and respect.
• Ability to apply common sense understanding to conduct instructions furnished in written, oral, or diagram form.
• Ability to solve practical problems involving a variety of concrete variables in standardized situations.
• Ability to perform assigned duties and responsibilities with neatness, accuracy, and a degree of excellence, promptly.
• Ability to work at the maximum capacity of all required expectations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As a condition of continued employment, you are responsible for obtaining and maintaining all training required to stay in compliance with state licensure rules and regulations.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; navigate stairs, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and distance vision. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.