Admissions Receptionist - Full Time

NEXUS RECOVERY CENTER INCORPORATED; Texas; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Full health insurance coverage

Dependent coverage

Job summary

Nexus Family Recovery Center in Dallas, Texas is seeking an Admissions Receptionist to greet clients and coordinate front-desk operations. You will process paperwork, schedule appointments, and direct visitors with a friendly, professional demeanor.

As the first face clients see, you’ll maintain strict confidentiality, adhere to HIPAA, and support the Admissions team with intake activities, data entry in Intellium, and basic UA processing as needed.

Qualifications

• High school diploma or GED is required.
• Associate’s degree or equivalent preferred; or related experience.
• Experience in customer service or front-desk roles is beneficial.

Responsibilities

• Supports Admissions team with paperwork and intake in a compassionate manner.
• Enters new admits into Intellium and logs initial urine drug screen.
• Maintains documents and manages referral lists in CMBHS and waitlists.
• Ensures confidentiality and HIPAA compliance in all interactions.
• Directs visitors and answers questions from families and clients.

Skills

Active listening

Empathy

Professional communication

Microsoft Office

HIPAA compliance

Education

High school diploma or GED

Associate’s degree preferred

Customer service experience

Tools

Microsoft Outlook

Excel

Teams

EMR/EHR systems

Job description

About Nexus Family Recovery CenterNexus Family Recovery Center is a Dallas-based nonprofit dedicated to helping women and families heal from substance use disorder. We provide a comprehensive continuum of care, from detox through residential and outpatient treatment, rooted in trauma-informed, evidence-based practice and a deep belief that recovery is possible for everyone we serve.At Nexus, our culture is built on the same values we bring to our clients: respect, compassion, and integrity. Our team is made up of professionals who are serious about the work and about each other, and we are committed to building a workplace where staff feel supported, valued, and able to grow.We back that commitment with meaningful benefits. Full-time employees receive fully covered health insurance premiums — no cost to you for your own coverage. Coverage is also available to dependents at a cost.If you're looking for work that matters, a team that shows up, and an organization that invests in the people doing the hard work, then we'd love to meet you.SummaryReporting to the Director of Admissions, the Admissions Receptionist is the first face that clients and family members will see when they enter Nexus and must be prepared to represent Nexus in a friendly, professional manner. Additionally, the Receptionist is responsible for coordinating office tasks, including directing visitors and callers, responding to questions from family members and new admission clients, and responding to client questions.Essential Duties & ResponsibilitiesSupports the Admissions team with incoming clients by providing clients with appropriate paperwork and helping to get clients into Admissions in an efficient, compassionate manner.Enters all new admits into the Intellium system and logs their initial urine drug screen.Assist admission counselors by helping with property searchConduct client UA’s and help them change into scrubs.Maintain an adequate number of all printed documents used in the admission department.Assist with the management of the referral list in CMBHSAssist with managing the waitlist in CMBHSLearns and adheres to all confidentiality rules relating to clients, client information, financial information, and other private information.Ensures services delivered as in line with the Nexus Mission and ValuesOther duties within the organization as assigned.CompetenciesSpeaks clearly and professionally with clients, families, and staffProficient in the use of office technology tools such as Microsoft Outlook, Excel, Teams, etc.Writes accurately and professionally in emails and documentationDemonstrates active listening and empathy during sensitive conversationsCreates a welcoming, nonjudgmental environment for all visitorsHandles concern calmly and with discretionUnderstands the stress clients and families may be under and responds with compassionMaintains strict confidentiality of client records and interactionsUnderstands and adheres to HIPAA and agency privacy policiesBalances phone calls, walk-ins, appointment coordination, and administrative tasksPrioritize tasks effectively in a fast-paced environmentPresents a calm, helpful, and respectful demeanor alwaysDresses appropriately and reflects the values of the organizationAbility to learn and use EMR/EHR systems.Uses email, phone systems, printers, and scheduling tools efficientlyInteracts respectfully with clients from diverse backgroundsUnderstand trauma-informed principles and how to support individuals in crisisEducation & ExperienceHigh school diploma or general education diploma required. Associate’s degree or equivalent from two-year college or technical school preferred; or six months to one-year related experience.Qualifications & ResponsibilitiesRespects confidentiality always.Follows HIPAA and CFR 42 guidelines for disclosing information.Adheres to the agency’s compliance plan, code of conduct, and the Nexus policies & procedures.Treats all clients, visitors, and co-workers with dignity and respect.Ability to apply common sense understanding to conduct instructions furnished in written, oral, or diagram form.Ability to solve practical problems involving a variety of concrete variables in standardized situations.Ability to perform assigned duties and responsibilities with neatness, accuracy, and a degree of excellence, promptly.Ability to work at the maximum capacity of all required expectations.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As a condition of continued employment, you are responsible for obtaining and maintaining all training required to stay in compliance with state licensure rules and regulations.Physical Demands & Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; navigate stairs, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and distance vision. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.