Lineservice Supervisor

Skyservice; Bend (OR); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Health Insurance

Life Insurance

Paid Time Off

Job summary

Skyservice is seeking an experienced Line Service Manager to lead daily operations and maintain cohesive relationships among Line Crew, CSRs, and Maintenance teams. You will coach staff, manage scheduling and performance reviews, and ensure prompt resolution of customer concerns.

The role requires strong aviation knowledge, supervisory skills, and the ability to work under pressure. Join a team that values safety, regulatory compliance, and exceptional service at the Oregon Bend base, with

Qualifications

• Experience in aviation line service or FBO operations.
• Strong leadership and customer service abilities.
• Ability to manage schedules, timekeeping, vacation and overtime.
• Knowledge of safety, security and regulatory procedures.

Responsibilities

• Oversee Line Service operations and staff to ensure cohesive teamwork.
• Provide leadership and direction to Line Crew daily.
• Manage accountable responsibilities and conduct performance reviews.
• Coach employees to ensure consistent quality and responsibilities.
• Resolve customer concerns with prompt communication and action.
• Maintain positive relationships with airport, vendors, and partners.
• Understand Maintenance operations to support ongoing relationships.
• Schedule and monitor budgeted allocations for operational staff.
• Participate in base meetings and support the base team.
• Facilitate communication between Line Crew, CSRs and Maintenance.

Skills

Aviation experience

Customer service

Supervisory skills

Team leadership

Computer skills

On-call flexibility

Education

Post-secondary education

Tools

Line service software

MS Office

Job description

SUMMARY OF RESPONSIBILITIES:

• Ongoing management of the relationship and communication within the Line Service teams in an effort to create cohesive relationships;
• Provide leadership support and direction to both Line Crew on a daily basis;
• Manage agreed upon accountabilities with direct reports & provide fair and impartial annual performance reviews;
• Coach and provide direction to employees to ensure consistent quality completion of responsibilities;
• Validate customer concerns, ensuring prompt correspondence and resolution;
• Establish and maintain positive rapport/ relationships with airport, vendors, and all other pertinent partners;
• Develop a full understanding of the Maintenance department’s general operations in the interest of maintaining effective relationships;
• Manage operational employees: scheduling, timekeeping, vacation and overtime requirements while maintaining budgeted allocations;
• Participate in base meetings, providing support and feedback to the base team;
• Ongoing facilitation of communication between, Line Crew, CSRs, & Maintenance teams to accelerate interconnected operations;
• Communicate to staff all information from various sources as required, such as: Corporate, HR, Finance, Sales and Skyservice Management to ensure any operational impacts are identified and actioned;
• Manage operational activities on the ramp and adjacent Aprons, in conjunction with the Airport Authority and neighboring tenants;
• Monitor and council Line Crew on any operational delays, investigate and follow up with corrective actions;
• Participate in information gathering for occurrence report investigations & closings;
• Ensure all facets of the operation comply with security, safety regulations and procedures;
• Liaise with Line Crew to ensure optimum ramp positioning and hangar stacking, always taking into account the space parameters in the assigned areas;
• Lead by example – perform duties in accordance with established policies and procedures while giving primary consideration to safety protocols;
• Other duties as assigned.

QUALIFICATIONS AND SKILLS REQUIRED:

• 5 – 7 years’ experience in a role in Lineservice including intimate knowledge of Aviation/ FBO or Commercial ramp experience.
• Strong knowledge of software programs related to the function.
• Superior customer service and interpersonal / relationship skills.
• Strong supervisory skills including ability to motivate, train, and retain.
• Collaborative attitude.
• Strong computer skills.
• Flexible to work additional hours and be on call as required as well as ability to work under pressure.
• Post-secondary education considered an asset.
• Professionalism and decision‑making skills.

Benefits:

• 401(k) plan with employer match;
• Health, dental and vision insurance;
• Life insurance;
• Paid time off.

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.