Line Technician

Argus Dental & Vision, Inc; Springdale (AR); On-site; USD 19,000 - 28,000; Full time

Job summary

Argus Dental & Vision, Inc seeks a full-time Ramp Operations specialist to manage inbound aircraft, marshal, and assist customers on the ramp. Responsibilities include coordinating with tower, handling luggage, and processing fuel orders.

The role requires English proficiency, punctuality, and reliability, with shifts including days, nights, weekends, and holidays. Training provided for equipment and safety procedures.

Qualifications

• Proficient spoken and written English required.
• Punctual, meticulous, and reliable.

Responsibilities

• Meet and park inbound aircraft and marshal with required equipment.
• Monitor Unicom and Tower frequencies and coordinate with Line Personnel.
• Assist arriving customers with luggage and ramp transportation.
• Obtain fuel orders and deliver tickets; ensure invoicing by CSR when applicable.
• Maintain fuel levels, perform basic vehicle maintenance and keep logs.
• Answer calls at front desk when CSR unavailable and assist customers professionally.

Skills

English proficiency

Punctuality

Reliability

Attention to detail

Job description

Compensation: Hourly/Eligible for Fuel Bonus and Call Out Fees

Main Functions: This position handles all aircraft and customer needs on the ramp.

Reports To: FBO Manager

Duties:

• Maintain awareness of all inbound flights by using FlightBridge/FlightAware. Communicate with other personnel to ensure that inbound aircraft are met promptly by Line Personnel. Line Personnel should be in position with required equipment before beginning marshaling.
• Monitor Unicom and Tower frequencies using hand held radios to be aware of inbound aircraft needs.
• Meet and park all arriving aircraft, place wheel chocks as required and departure rugs at aircraft exits. Place wingtip cones adjacent to each aircraft wing.
• Assist arriving customers with luggage, ramp transportation if needed and any other reasonable request made.
• Obtain fuel orders and any additional services requested by aircraft pilot and complete duties as requested. Complete delivery ticket on each fueling event.
• Provide completed fuel delivery ticket to CSR individual for input into accounting system. In the event the CSR is unavailable, line service personnel will complete invoicing in accounting system and collect payment.
• Maintain constant knowledge of fuel levels on trucks and fuel farm. Refill fuel trucks at appropriate levels and notify manager when fuel a order needs to be placed. Maintains daily fuel farm records and inspects daily.
• Maintain air pressure checks on tires, light maintenance to vehicles and equipment. Assist in heavier mechanical jobs when required. Create and maintain maintenance logs on all vehicles and equipment. Appropriately notifying Supervisor when maintenance issues arise.
• In the absence of a CSR, Line Supervisor Personnel will answer incoming phone calls and assist customers at the front desk, maintaining a professional and courtesy demeanor in all conversations. Do not disclose Summit, EAS or other customers business to anyone but your Supervisor unless instructed to share.
• Act as a liaison between rental car companies and customers providing transportation as requested. Coordinating with local Hertz for additional or special car needs. Assisting customer with courtesy cars.
• Maintain complimentary beverages and snacks when CSR is not available.
• Periodically check Terminal building for neatness and cleanliness.
• Perform any duties as assigned by FBO Manager

Additional Duties:

This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job related instructions and to perform other job-related duties as requested by your supervisor.

Work Requirements:

• Full Time Line Personnel work rotating shifts including days, nights, weekdays, weekends and holidays. Full Time employees will work either a ten hour or eight hour schedule, lunch can be taken on the clock, however, you are still required to work through lunch.
• Part Time Line Personnel work various hours Sunday through Saturday. Occasionally extended hours for special events or vacation coverage may be required.
• This position may be required to work overtime with paid compensation, Supervisor authorization required.

Employment Requirements:

• Proficient spoken and written English
• Punctual, meticulous, and reliable
• Logically driven and goal oriented
• Courteous manners and professionalism in public
• Ability to learn and understand fueling and towing requirements for all aircraft serviced
• Hours of operation are Monday-Friday 6:00 am to 9:00 pm, Saturday/Sunday 7:00 am to 7:00 pm
• Must have reliable transportation
• Full Time Employees Eligible for Benefits after 90 day probationary period

This job description is subject to change at the discretion of management. Changes will be discussed with affected employees.