LINE SERVICE TECHNICIAN - FT

Cutter Aviation; Georgetown, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Cutter Aviation is seeking an energetic Line Service Technician to deliver world‑class customer service on the ramp and coordinate with customers, pilots, passengers, and regulatory agencies. The LST will fuel aircraft, service equipment, and assist with baggage and ground transportation while complying with FAA and TSA regulations.

The ideal candidate is a team player with strong interpersonal skills, able to work outdoors in varying conditions, and capable of lifting up to 50 lbs.

Qualifications

• Excellent customer service, organizational, training, and communication skills.
• Ability to work in a fast-paced environment.
• Professional appearance and mannerisms.
• Ability to lift 50 lbs.
• Basic computer and keyboarding skills.

Responsibilities

• Fuel aircraft and perform general system servicing and cleaning.
• Drive refueling trucks and towing equipment.
• Solicit sales of new or additional services or products.
• Towing and repositioning aircraft in and out of hangar.
• Follow FAA and TSA rules and regulations.

Skills

Customer service

Organizational skills

Communication skills

Teamwork

Attention to detail

Initiative

Reliability

Job description

Cutter Aviation is currently searching for an energetic and knowledgeable member of our Line Service team. The Line Service Technician (LST) must be an exceptional relationship builder with the drive to provide world‑class customer service with respect to activities on the ramp and interfaces with customers, pilots, passengers, senior staff and regulatory agencies.

Key Duties

• Fueling aircrafts.
• General system servicing and cleaning.
• Drive refueling trucks and towing equipment.
• Solicit sale of new or additional services or products.
• Towing and repositioning aircraft in and out of hangar.
• Use of proper FAA and TSA rules and regulations are followed.
• Assisting passengers and pilots with luggage Load and unload and transportation needs.
• Record numbers of units handled and moved, using daily production sheets or work tickets.
• Connect hoses and operate equipment to move liquid materials into and out of storage tanks on vessels.
• Read work orders or receive oral instructions to determine work assignments and material and equipment needs.
• Confer with customers in person in order to provide information about products and services, to take orders, or to obtain details of complaints.
• Perform airfield management activities, which may include escorting passengers and or crew-member’s airfield via different traveling modes i.e. walking or driving of company vehicle. Driving of passengers and or crew members on and off airfield to designation i.e. hotel, main airport, aircraft. etc.
• Other duties and responsibilities as assigned.

Requirements

• Ability to lift 50 lbs.
• Basic computer and keyboarding skills.
• Ability to calculate figures and amounts.
• Ability to work in a fast‑paced environment.
• Professional in appearance and mannerisms.
• Desire to be part of a team. Able to develop a friendly rapport.
• Preference given to candidates with one or more years’ experience working at an FBO.
• Ability to work outdoors in various conditions including heat, rain, dust, noise, and cold.
• Excellent Customer Service, Organizational, Training, and Communication Skills. Initiative.

Other Requirements:

• Able to pass a background check.
• Ability to pass a drug screening test.

Ideal candidate will have the following work styles:

• Attention to Detail. Persistence in the face of obstacles.
• Developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior even in very difficult situations.
• Being pleasant with others on the job and displaying a good‑natured, cooperative attitude. Being reliable, responsible, and dependable, and fulfilling obligations. Accepting criticism and dealing calmly and effectively with high stress situations being open to change (positive or negative) and to considerable variety in the workplace.