Line Service Professional

Million Air; Richmond (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Million Air in Richmond, Virginia is seeking a Line Service Professional to deliver exceptional customer service to clients while managing ground operations for private jets. This role involves fueling and positioning aircraft, assisting passengers and crew, and ensuring safety on the ramp.

Applicants should have a high school diploma and customer service experience, with the ability to work evenings, weekends, and holidays. Comprehensive benefits package includes medical, dental, vision, and paid time off.

Qualifications

• Customer service experience in the service industry preferred.
• Acceptable driving record required.
• Ability to pass a background check.

Responsibilities

• Provide ground services for general aviation aircraft.
• Fuel and position aircraft while maintaining safety protocols.
• Drive shuttle vehicles with passengers.

Skills

Customer service experience

Communication skills

Basic mathematical knowledge

Motor vehicle operation

Ability to lift 75 pounds

Education

High School Diploma

Job description

Do you want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, paid time off, along with competitive pay?

Then you will love being a valued part of our award-winning team! The Line Service Professional plays a vital role to our daily operations and will provide an elite level of customer service to crew and passengers on the ground by fueling and positioning aircraft, assisting with luggage and effectively communicating on the radio with customer service representatives.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities and Duties of the Line Service Professional

1. Greet passengers and crewmembers upon arrival
2. Coordinate with coworkers, clients and vendors to provide ground services for general aviation aircraft, such as fueling, lavatory, ground power and potable water services, delivering catering.
3. Marshalling, towing and positioning aircraft on the ramp and in hangars.
4. Fuel movement- quality control, disposal, and paperwork
5. Daily check and upkeep of crew cars and vehicles
6. Maintain safe, clean and secure ramps and operations
7. Drive a shuttle vehicle with passengers
8. Monthly crew meetings
9. Annual re-current training

Competencies

1. Customer focus-naturally outgoing/extroverted
2. Communicate with customers and employees in person, on phone, and through radio communications
3. Must be able to operate a motor vehicle and be insurable by our insurance company (Requires clean driving record)
4. Basic mathematical knowledge

Reporting Relationship

This position reports to the Line Service Manager

Work Environment

This position works outside in all types of weather conditions and direct contact with both moving and non-moving aircraft. This position may be exposed to hazardous noise levels, chemicals, fumes, and machinery.

Physical Demands

1. Must be able to lift 75 pounds
2. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
3. Outside work in all types of weather conditions
4. Position may require bending, lifting, walking, stooping, squatting, gripping, and climbing a ladder

Position Type and Expected Hours of Work

This is a non-exempt position. This position includes shift work which may require working evenings and weekends, and on scheduled company holidays.

Travel

No travel is expected for this position.

Education, Experience, and Eligibility Qualifications

1. Customer service experience in the service industry preferred
2. Prior aircraft ground handling experience a plus
3. High School Diploma
4. Entry level position
5. Ability to work evenings, weekends, and holidays
6. Acceptable driving record
7. Ability to pass a background check
8. Zero tolerance drug free employer includes pre-employment and random screening

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, Responsibilities, and activities may change at any time without notice.

Applicants must be able to pass a 10-yr Background check and are subject pre employment drug screen.