Line Control Attendant

ATG Entertainment USA; New York (NY); On-site; USD 21,000 - 28,000; Full time

Job summary

ATG Entertainment USA seeks a customer-focused Box Office/Guest Services associate in New York. You will assist the Box Office and Theater Management during performances, including nights, weekends, and holidays, guiding lines and patrons to entrances and checkpoints.

You’ll help with mobile tickets, answer show questions, and maintain smooth guest flow. This role emphasizes friendly, professional service and collaboration with venue teams in a dynamic live-entertainment environment.

Qualifications

• Strong customer service skills required.
• Must possess effective problem-solving skills and time management.
• Maintain a positive, empathetic, and professional attitude toward patrons.
• Knowledge of mobile ticketing systems preferred.

Responsibilities

• Assisting the Box Office and Theater Management during performances, including nights, weekends, and Holidays
• Managing lines and crowds during walk-in outside the theatre and guiding people to various checkpoints and entrances
• Helping maintain cancellation lines for sold out performances
• Assisting patrons with mobile tickets
• Answer frequently asked questions about each show and theatre

Skills

Customer Service

Problem-Solving

Time Management

Patience

Ticketing Knowledge

Job description

Responsibilities (include But Are Not Limited To)

• Assisting the Box Office and Theater Management during performances, including nights, weekends, and Holidays
• Managing lines and crowds during walk-in outside the theatre and guiding people to various checkpoints and entrances
• Helping maintain cancellation lines for sold out performances
• Assisting patrons with mobile tickets
• Answer frequently asked questions about each show and theatre

Skills and Specifications

• Strong Customer Service Skills are a must.
• Must possess effective problem-solving skills, proactive and effective time management.
• Maintain a positive, empathetic, and professional attitude toward patrons
• Knowledge of mobile ticketing systems preferred

ATG Entertainment: Passion Behind Performance

ATG Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, studio theatres, cinemas, conference spaces, and modern live music arenas. ATG Entertainment own, operate or program 73 of the world's most iconic venues across the UK, the US and Continental Europe entertaining over 18 million audience members each year. Through our in-house Production companies and working closely with top producers and promoters ATG presents over 15,000 live performances annually, including Cabaret at the Kit Kat Club, Stranger Things: The First Shadow, Moulin Rouge, The Lion King, Harry Potter and the Cursed Child and Starlight Express as well as popular music and comedy shows. ATG also owns a leading ticketing platform processing more than 18 million tickets each year for musical, plays, concerts, comedy shows and a variety of other live events. ATGtickets.com attracts more than 40 million unique visitors annually. Headquartered in London and Woking, the company also has offices in New York and Cologne. It is the passion of our teams that cover every discipline across the live entertainment industry that underpins our continuing strategic growth and success. Learn more about ATG Entertainment, visit www.atgentertainment.com.

ATG Entertainment's Inclusion, Diversity, Equity, & Access Mission Statement

A Stage for Everyone

Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are committed to strengthening the sense of belonging by ensuring diversity and equity in everything we do. We strive to make our venues beacons of these ideals in our communities. On stage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves, and everyone feels they belong.

At ATG Entertainment, we provide a stage for everyone.