LIMS Support Engineer for GMP Pharma

Westbourne IT Global Services; Northern, Foster City (KY, CA); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Westbourne IT Global Services is seeking a qualified Support Engineer to provide LIMS technical assistance in a GMP environment. You will handle tickets, collaborate with Level 3, and maintain SOPs while ensuring data integrity and compliance.

Responsibilities include testing during upgrades, validating changes, and identifying opportunities to improve LIMS performance. Strong English communication and a background in Laboratory Informatics are required.

Qualifications

• Fluency in English (written and spoken).
• Excellent remote communication with clients.
• Good PC hardware knowledge and Windows/Excel proficiency.
• Bachelor’s degree in Science (Chemistry, Biology, Physics or Math).
• 3–5 years’ experience with LIMS systems in pharma or related fields.

Responsibilities

• Provide LIMS technical support in a GMP environment.
• Triage and resolve tickets via ServiceNow with timely response.
• Collaborate with Level 3 to resolve issues escalated to the team.
• Maintain SOPs/Work Instructions related to LIMS.
• Support upgrades/testing and user acceptance testing.
• Produce incident metrics and trend reports for management.

Skills

LIMS knowledge

ServiceNow

Citrix Receiver

XenApp

Active Directory

SharePoint

Windows OS

Excel

Communication

Remote support

Education

BSc in Science

Tools

Empower

BIOVIA LES

Veeva Vault

LIMS

Job description

Westbourne IT Global Services is seeking a qualified Support Engineer to provide LIMS technical assistance in a GMP environment. You will handle tickets, collaborate with Level 3, and maintain SOPs while ensuring data integrity and compliance.

Responsibilities include testing during upgrades, validating changes, and identifying opportunities to improve LIMS performance. Strong English communication and a background in Laboratory Informatics are required.